Shangri-La Golden Sands, Penang

At first, my daughter cant wait for this staycation…everything is good…but one thing so surprisingly founded my room have pieces of glass on floor..and make my daughter bleeding on her foot and feel shock… i immediately call to room service dept.. they arrange people come for cleaning wound and arrange changing new bedsheet due to blood on it..hopefully room service can double check before next guest entering the room

Our stay was comfortable and enjoyable, and we had a great time playing tennis throughout the trip. Highly recommended.

Great service, efficient staff, and a wonderful view from my room. I am very satisfied with my overall experience at the hotel.

I stayed here plenty of times. This time I feel they need to enhance breakfast area and put on air con- It was hot and people waiting outside- because of house full for breakfast. Others all ok-

I had a wonderful stay at Golden Sands Resort Penang. The hotel offers a beautiful beachfront location with stunning sea views and a relaxing atmosphere. The rooms were clean, comfortable, and well-maintained. The staff were friendly, professional, and always ready to assist with a smile. The swimming pools and family-friendly facilities were excellent, making it a great choice for both couples and families. Breakfast provided a wide variety of delicious local and international dishes. The overall experience exceeded my expectations, and I highly recommend this hotel to anyone visiting Penang for a relaxing and enjoyable vacation.

Beautiful views and great dining staff, but the check-in process and rooms need improvement Upon arrival, the place was very crowded and parking was difficult to find. We had to wait about 15 minutes just for the buggy, and the check-in process took another 15 to 30 minutes. To make matters worse, we were greeted by an Indian lady with a sour face. Fortunately, the staff at the actual reception counter were friendly. When we entered the room, it was clear that the property is quite dated. There was peeling wood, and it felt like the hotel management is trying to cut costs as much as possible. The highlight of our stay was definitely the breakfast staff, especially Encik Mohamed Jamal at the counter, as well as the rest of the dining team. Everyone was incredibly friendly and well-trained. The pool and the surrounding scenery are also very beautiful. Would I come back? Probably not. For the price, I would rather try another hotel that offers better value and quality.

This is my second stay at Golden Sands and just like my previous experience, it was superb! From check-in to check-out, everything was seamless and exceeded my expectations. The service, hospitality and overall experience were truly satisfying. Looking forward to coming back again! 😎

Our stay at Shangri-La Golden Sands was a memorable family getaway. The resort has excellent facilities, especially for children, making it one of the best family hotels in Batu Ferringhi. The pools are spacious and well-maintained, and there are plenty of activities to keep the kids busy while adults can relax.