Reviews of PARKROYAL Penang Resort

Response from Property: Dear ToniBGood,Thank you for taking the time to share your feedback on your recent stay with us at our resort.We are thrilled to hear that you enjoyed your stay at our resort, especially our fantastic location for watching the sunset and relaxing with a drink. It is also delightful to know that our team’s kindness made your experience even more memorable.We look forward to welcoming you back for another enjoyable holiday with us.Thank you for sharing your experience and choosing to stay with us.Simply yours,EdwardEdward KollmerGeneral Manager

Response from Property: Dear Mscoool,Thank you for taking the time to share your feedback on your recent stay with us at our resort.We are sorry to hear that your stay did not meet expectations, particularly regarding the room condition, cleanliness, gym environment, and breakfast experience. Please be assured that your comments have been shared with the respective teams for immediate attention and improvement.We also regret the inconvenience caused by the crowded pool and the overall resort atmosphere. Thank you for bringing these matters to our attention. We truly value the opinion of our guests that helps us to continually improve and serve our guests better.Thank you for sharing your experience and choosing to stay with us.Simply yours,EdwardEdward KollmerGeneral Manager

Response from Property: Dear Guest,Thank you for taking the time to share your feedback on your recent stay with us at our resort.We are truly delighted to know that we delivered on our promise of being a family-friendly resort and that you enjoyed our swimming pools alongside the beautiful sandy beach. It is also heartening to hear that our diverse dining options, spacious and spotlessly clean rooms, and the variety of activities both within the resort and nearby contributed to a memorable stay for you and your family.Penang indeed offers so much to explore, and we are glad you had the opportunity to enjoy nearby attractions such as Georgetown and the Butterfly Park—perfect for creating meaningful family moments.Thank you once again for your kind words. We look forward to welcoming you and your family back for another enjoyable and memorable getaway.Thank you for sharing your experience and choosing to stay with us.Simply yours,EdwardEdward KollmerGeneral Manager

Response from Property: Dear Guest,Thank you for sharing your experience following your recent stay with us.I am pleased to know that you enjoyed your room, our pool facilities, and the direct access to the beach. It certainly sounds like you had a memorable time, especially with the unique wildlife sightings and the fire show along the beach—truly special touches of a Penang getaway.We appreciate your kind feedback and are glad to hear you had a good overall stay. We look forward to welcoming you back again for an even more enjoyable experience in the future.Thank you for sharing your experience and choosing to stay with us.Simply yours,EdwardEdward KollmerGeneral Manager

Response from Property: Dear JD & Shazza,I am truly delighted to know that you had such an amazing stay with us and enjoyed our beautiful beachfront location. It is especially rewarding to hear your kind words about our team—your recognition of their attentive and caring service means a great deal to all of us.We are grateful for your recommendation and look forward to welcoming you back for another memorable stay in the near future.Thank you for sharing your experience and choosing to stay with us.Simply yours,EdwardEdward KollmerGeneral Manager

Response from Property: Dear Mandy Aw,Thank you for sharing your wonderful experience with us.I am delighted to hear that your anniversary trip with your family was memorable and that you enjoyed the cake, comfortable and clean room, and our attentive service. It’s also fantastic to know that your children had fun in the pool and on the beach!We truly appreciate your kind words and look forward to welcoming you and your family back to our resort for another memorable stay.Thank you for sharing your experience and choosing to stay with us.Simply yours,EdwardEdward KollmerGeneral Manager

Response from Property: Dear Sim KE,Thank you for your wonderful recommendation and for sharing your experience with us.I am delighted to know that you enjoyed your spacious sea view room, as well as our breakfast selection and the friendly service from our team. It is especially heartening to hear that your children had such a great time at the kids’ pool. Creating memorable family moments is what we strive for.We are also pleased that you appreciated our beachfront location and the convenience of being within walking distance to Ferringhi Walk and Batu Ferringhi.We look forward to welcoming you and your family back for another enjoyable stay in the near future.Thank you for sharing your experience and choosing to stay with us.Simply yours,EdwardEdward KollmerGeneral Manager

Response from Property: Dear Guest,Thank you for your detailed and thoughtful feedback. We are delighted to hear that you enjoyed our beachfront location, pool, and tropical surroundings. We’re glad your sea-view room met your expectations and that our team could assist with your room request. Your comments regarding language at the front desk are noted, and we appreciate your understanding. We hope to welcome you and your family or partner again for another enjoyable stay.Thank you for sharing your experience and choosing to stay with us.Simply yours,EdwardEdward KollmerGeneral Manager

Response from Property: Dear Guest,Thank you for sharing your wonderful feedback. We are thrilled to hear that you enjoyed our gardens, breakfast buffet, and comfortable rooms. Our team takes pride in providing a warm and welcoming experience for all our guests, and we are delighted that you found great value in your stay. We look forward to welcoming you back soon for another memorable visit.Thank you for sharing your experience and choosing to stay with us.Simply yours,EdwardEdward KollmerGeneral Manager