Euphoria Batumi Convention & Casino Hotel

Bad customer service Asking for cleaning 4 hours no responding. Reason given room cleam only provide after 3pm?

This was one of the most awful experiences of my life. This was NOT a five stars hotel, it wasn’t even a two stars! Everything was old and dirty, from the furniture at the entrance to corridors, rooms, the bathroom, … The walls and the carpets were all stained. The towels weren’t similar, they were all different materials and all torn! The curtains were so dirty, stained, and torn that you didn’t even want to touch them. My friend got stuck in the bathroom because the handle broke but fortunately was saved because he wasn’t alone in the room, but his friend saved him after more than two hours stuck in the bathroom. Even after we told the lobby about it, they didn’t do anything and didn’t care. All the staff working at the Hotel were extremely rude and aggressive, and they don’t speak any other languages than georgian. There is no swimming pool no beach nothing. Everything mentioned in their advertising is a lie. The breakfast was extremely poor. The Hotel is like 25 minutes away from the center of Batumi so not easy to go and come. Anyway, I can go on for hours so The only last thing I can say is : Do NOT put your feet there!!!

Room cleaning: Very poor and slow. The housekeeping needs more attention and faster service.................................... Food: Terrible and completely unsatisfactory. The quality of the dishes needs serious improvement.