Hotel Cataleya Bavaro

This is a deceptive hotel! I've already paid on Trip, but when I arrived, the owner asked me to pay for the room again, essentially charging me twice. The soundproofing is extremely poor, the wifi signal is weak, and I couldn't access the internet. The room lacks windows, making it dark and damp. At 3 am, the owner's loud voice disrupted my sleep! I've submitted videos and evidence to Trip, and they promised compensation. I'm awaiting the outcome.

The staff were accomodating despite the language barrier and the property is walking distance from restaurants and mini shops for small items. There are many things needed to improve the condition of the property. The shower needs repairing or replacing. The toilet also kept running and the flush handle is out of place. There no mat at the shower to step on when the floor gets wet. The amenities listed were not available such as free bottled water. Had to buy from my check in time to check out. Everything you need the guest has to go to the lobby area and check with the man at the front desk. He is the only one that speaks English. There was no soap for shower. The mini soap given was to serve both for hand washing and bathing. I spent 5 nights. On the last night i had to request soap. Breakfast is listed as early as 7:30am yet the guests have to wait until 8:30 to get breakfast. The beaches are not walking distance to the property and what might be close are not accessible to the public. Not sure where the bus station was around that area. Things were complex but if you chose you can get the bike taxi or the 3 wheeled buggy to reach the hard or distanced places.

The deskman was very helpful and friendly. Everything was fine