Guest User
January 2, 2026
I don't normally leave negative reviews and because of all the negative reviews I read before going, I was eager to leave a glowing review upon my return. HOWEVER, this is by far the worst all inclusive I have ever been to. I'll start at the beginning. Upon arrival, no welcoming to the resort of any kind. Because we had travelled all day, we were starving. There was no food available - everything was closed. The rooms were ok to start with, they're old so, it shows but, that's not a big deal and doesn't take away from the vacation at all. HOWEVER, I lost count over the week of how many times I had to trek to the lobby to have my card rekeyed so I could get into my room. On night 3 of my stay, the whole room lost power. After sending 3 "repair" men to fix it, they simply said, it's broken, go to lobby now and get new room. Which I did, no offer to help move us, no offer of a flashlight so we could pack, nothing. We had a VERY hard time getting water to drink at this resort. The housekeeping personnel didn't restock our fridge with water even ONE time during our 1 week stay and when we asked for it to be restocked, they would say "ok, in five minutes" and then never show up. They did have water refill stations at the lobby and all the restaurants but, not throughout the night, even the lobby one was emptied and covered up. One of our family members was sick and we needed water on hand so I ended up buying 4 bottles and 2 gatorades in their mini market for around $70 CAD so be aware and stock up when you can! They advertise 3 a la cartes here but, there are only 2 and they alternate the menus so you don't know what a la carte is happening when, they don't advertise anywhere about it, with the exception of friday nights, which is a paid a la carte of steak and lobster (not included in your stay) and is advertised everywhere. The buffet for lunch and dinner is almost identical and included a lot of beef and chicken (which I was nervous to eat). Mostly I ate cucumbers with dressing & rice for the week from the buffet. The staff were not friendly, with the exception of the concierge at the lobby (both that we met were very friendly). The entertainment was very lackluster compared to any other I've seen at resorts. Laughable at best. The snack bar by the pool had pizza and fries, which we loved and tried to fill up on during the day. The good parts, the beach was beautiful! The pool was beautiful! Again, the rooms were not anything to write home about but, they were def comfortable (when we had hydro). Yes, it's a BUDGET vacation, we paid $1350 CAD but, for even this budget, you can do much better. I was nervous about going here when I started reading the reviews but, chalked it up to most people don't write reviews unless they had a negative experience but, these negative reviews are worth listening to. Would I go back to this particular resort? Sadly, a resounding NO. Spend more, do better.