Emily_bar14
February 26, 2024
First, let me say that I truly believe the Grand Floridian is one of the most beautiful resorts in the world. The lobby is breathtaking, and we stayed in a newly remodeled room which is one of the prettiest we’ve ever stayed in - the decor is absolutely lovely. We were also two adults traveling without kids, so that certainly impacts this review. With that said, most other aspects of this resort were disappointing. With a price point that rivals, or exceeds, other luxury resorts in the area (Ritz, Waldorf, Four Seasons, etc.) the services are nowhere near what a guest should reasonably expect. At most luxury resorts, a guest expects to have a place to eat breakfast or have a drink before dinner. I certainly understand making dinner reservations, but the fact that you have to make reservations in order to have a sit down (not quick service) breakfast at a hotel you pay over $900/night for is insane (we waited almost 90 minutes for breakfast). We wanted a relaxing vacation by the pool, and we expected a nice pool bar with a decent menu and instead the menu was a choice between two cold, day-old sandwiches in a cardboard box. Again, fine for a normal resort - but not a luxury one. I ordered a sandwich from the quick service restaurant on property one day and the acted annoyed at my request for an item on the side. The food, and service, in general, at this resort was disappointing. There is no place to simply grab a drink and relax, without waiting over an hour for a seat the hotel bar. And finally, there was no turn down service and I had to request housekeeping to come clean the room one of the days. I appreciate the Disney magic, the location, and the beauty of the hotel, but I feel strongly that guests should be entitled to certain basic amenities when paying a premium price, and thats what was most disappointing. The decision to stay here vs. a luxury hotel off-property is a no-brainer.