Guest User
August 7, 2024
While the hotel was absolutely gorgeous and in the perfect location for exploring Beijing, it’s unfortunate that we received the room with a smell (we were given a air freshener) , we found bloody bandages in the shower. When we addressed this with front desk and the manager he initially told us that because we’d checked in 3 hours prior, it seemed baseless to report the bloodied bandages and after 2 text translate exchanges; he apologized and offered us Beijing snacks and we let him know that we wanted the room to be cleaned as we had requested when we first checked in. They sent in the cleaner and the bloodied bandages we still left behind, eventually they took them all away on the 2nd day. We did experience a front desk lady who was super helpful, her name was Hang Yu Hui.