Header Hot Spring Hotel

My stay at the Hyde Hotel exceeded my expectations. The room was clean and bright, well-equipped, and very comfortable. The hot spring area had a great ambiance, and a soak there was incredibly relaxing. All the front desk staff were very polite and attentive to details. Overall, the dining offered great value for money. It was a very pleasant stay, and I've already recommended it to friends.

They should really consider getting a new hairdryer. The one in the room is quite large and heavy, but the airflow is so weak, and it immediately emits a burning smell every time I turn it on.

The room was pretty good, and you could access the hot springs directly from it. However, the hot spring ticket and check-out time are separate. You have to return the wristband first, and then check out, which is a bit inconvenient.

The hotel has four floors of guest rooms, with the third floor designated for party rooms. It was impossible to get a proper rest; people were singing at 2:30 AM, and I could hear it clearly. I told the front desk that the soundproofing was terrible, and they said it was because the third floor was for party rooms. So what? Not a single apology. If hotel rooms are like this, they shouldn't be open to regular guests; they should just use the hot springs. Regarding the room facilities, it was 30 degrees Celsius when I went in, and when I asked the front desk why the air conditioning wasn't working, they replied that in winter there's only heating, so I had to turn off the air conditioning and open the window. Unbelievable! Finally, regarding the room inspection and deposit refund, 80% of hotels now don't inspect the room and refund the deposit immediately upon check-out. Here, they told me to go back and wait, and they'd refund it after the room inspection. I said, "Then check it now," and the front desk reluctantly called housekeeping, saying the guest requested a room inspection and deposit refund immediately. After the call, they told me I didn't need to wait. I said, "Then just refund the deposit directly!" Overall, there was practically no service to speak of. I was already asleep in the middle of the night when a waiter knocked on my door, claiming to be a waiter. I didn't open the door or answer.

The environment and service were good. The room was above the hot spring sauna, and the staff didn't give any special instructions. It was extremely hot, and the air conditioner only had airflow and didn't actually cool anything; it was just for show. My baby was fussy and waking up multiple times last night from the heat. We originally planned to take the baby out to relax, but it backfired because the baby got so hot and bothered! 😠 My baby had blisters all over his nose last night! 😡

Five months after my last stay, the hotel added a food delivery robot and a refrigerator. The room was just like the photos. I bought several books and had them shipped to me, and the receptionist signed for them and kept them safe. I stayed two nights straight, expecting the room wouldn't be cleaned. But when I returned, I found the housekeeping staff had already taken out the trash, replaced the towels, made the bed, and folded my pajamas. I'll definitely stay at Hyde again when I return to Beijing. The room is affordable, the room is spacious, and the service is excellent. I'm looking forward to my next trip.

Everything else was okay, but the floor was slippery. Wearing disposable slippers made it very slippery; be careful.

The room I stayed in was very different from the preview. There was not even a table. I booked the room because I saw the preview had a table. The layout of the room also made me feel that it was not 30+ square meters.

Staying here on a business trip, I only considered safety and hygiene. After staying here a few times, I found that the service could not keep up, and the hotel's ability to solve problems was almost zero. This time, the temperature was 29 degrees when I entered the room at noon. I turned on the cold air conditioner, and it was only 27 degrees when I returned at 4 pm. I confirmed with the waiter that the cold air conditioner was fine, but I woke up frequently from the heat all night, and it was still 27 degrees in the morning. It is speculated that this may be because the second and third floors of the hotel are hot springs, and the fourth floor is the guest rooms, which leads to the high temperature of the guest rooms. However, this situation can be adjusted by cold air conditioning, but it has no effect. When I checked out in the morning, I reported the problem to the three waiters at the front desk. The waiters' on-site response was also immature. They just said that they would report it to the supervisor. I asked to find out the reason and give me a reply, but I didn't receive any contact all day. Disappointed.