WICTORIA CRYSTAL HOTEL

The service is warm and thoughtful, the front desk reception is professional and efficient, and the response to needs is quick and considerate. Problems are handled promptly and patiently, and there is no worry throughout the whole process, from travel guides to sudden needs. Smiling service runs through the whole process, and the home-like experience is unforgettable

The worst hotel in Beijing. Don't come if you have kids! I booked it near Beitucheng Station at first, but I cancelled the Summer Palace and came here. As a result, I regretted it! ! First, I checked in on the 9th floor on the day of check-in, but I was only told that I would turn left on the 8th floor and I would see the elevator to the 9th floor. If you know it's you, please resign! I'm speechless! ! ! ! It took me 15 minutes to find the 8th floor, and the correct route took 5 minutes! The point is that there is no guidance, no signs, no prompts, and the front desk didn't tell me! I just want to know if my room type requires more walking? My room type deserves to be turned around. If so, why didn't the hotel give any prompts when I bought it? ! ! ! Second, the two hotels share it, which is a mess. The left is Victoria and the right is Four Seasons. Third, a bunch of bugs Fourth, the next day, the child rushed up in a hurry to pee, ran through the long 8th floor to the 9th floor, but the room card couldn't be opened! I rushed downstairs to the toilet. At this time, another man at the front desk said that he had recorded the wrong card for me the day before. I was already angry, but he said nothing but apologized and comforted me! If I hadn't been alone with my child, I would have definitely fought! Fifth, it's not convenient to walk 15 minutes from Beitucheng with children! Sixth, the decoration started at 8 o'clock in the morning! So! I advise everyone! Don't come here with children! Not only will there be no service, but it will also create difficulties for you. If you want to walk through the Forbidden City and the Great Wall and come back to walk a long way and take two elevators, then you have made the right choice! ! !

I brought my parents to travel here, and this hotel completely exceeded my expectations! The room was as clean as if it was newly renovated, and the bedding was so soft that I wanted to pack it up and take it home. The lady at the front desk was very considerate. She not only helped plan the route, but also sent local snacks. The breakfast was rich in variety, and even my picky dad was very happy. I highly recommend it to friends who travel with their families!

The front desk staff provided considerate and thoughtful service, the room was well soundproofed, the mattress was moderately soft and hard, the room was cleaned very well, and it was close to the attractions. Overall, it exceeded expectations! ! ! !

The hotel environment is very good, close to the Bird's Nest, the staff has a good service attitude, and the front desk is willing to help solve any questions. The bed sheets and quilt covers are very clean. Parking is on the first floor, and the parking ticket is scanned at the front desk when leaving.

I often stay in hotels on business trips, and this one is definitely an efficient choice! The Wi-Fi in the room is super fast, and the desks and chairs are well designed, so you don't have to feel tired even if you stay up late to make plans. There is a convenience store downstairs, so you can easily get a midnight snack even if you work overtime late at night. Perfect details!