Beijing Houhai Nanluoguxiang Subway Station Atour Hotel

Really enjoyed our 4-night stay here and was extremely satisfied with the service. When we first arrived, there was some confusion with the hotel system and the room we booked was not available. We were quite disappointed at first, but the staff immediately worked on a solution for us. Throughout the whole stay, everyone was sincere, polite and helpful. Breakfast was great too, with slightly different dishes each day. There was also complimentary supper provided every night. The laundry room was also efficient and the location was great. A special shoutout to Tao Tu, who honestly made our stay even more memorable. She was one of the most sincere and thoughtful staff we met during the trip. She was always smiling, attentive and genuinely seemed to care about the guests. Her service attitude was excellent, and she went beyond what we expected. When she found out we were taking a flight after checking out, she thoughtfully prepared some amenities for us to bring along. It was such a small gesture, but it really showed how thoughtful she was and how much she cared about our experience. We truly appreciated it. Really grateful to Tao Tu and the whole team for turning an initially disappointing situation into such a positive stay. We absolutely love this place and would definitely come back!

Lovely hotel that we really enjoyed. Located in a local neighborhood that sent us straight into Beijing life straight away. Great rooms, spotless, friendly staff, good breakfast. Would book again.

The hotel services are great. Their room services are always prompt if you need anything. Their front desk people are courteous and helpful. The cleaning people are friendly and accommodating. I like staying at this hotel and will try to book the same hotel next time. I like their robot which helps to deliver any takeouts.