Bayli Yipiao Private Hot Spring Resort Hotel (Universal Beijing Resort Branch)

Overall, it was a really great stay with very good service. The location is superb—right next to the newly opened Wangfujing shopping mall with direct access, and Universal Studios is also very close to the west.

Having stayed at all of Yipiao's hotels, the rooms at Wanli are newer and better equipped, with more spacious accommodations. The service is, as always, excellent; they are incredibly responsive and quick to fulfill any request. Nearby are the Grand Canal Park, Universal Studios, and Wanli Outlets, offering a full range of entertainment, outdoor activities, and shopping, making it particularly suitable for a weekend trip with the kids.

The hotel was incredibly comfortable and clean. After a tiring day at Universal Studios, soaking in the hot spring at the hotel was incredibly relaxing. I'll definitely come back next time.

The hotel as a whole feels a bit like a miniature Banyan Tree Lijiang, with its traditional Chinese architecture, and the water features and greenery are very relaxing. The room's decor and layout are very comfortable. The breakfast isn't fancy, but everything tastes good. The only minor service hiccup was that when we ate outside, no one provided chopsticks or napkins... The hotel grounds offer direct access to Tingyun Town and Wangfujing, making it super convenient for dining and drinks! We had a very comfortable stay these past few days, and our child loved it too. We'll definitely come back.

The facilities and exterior environment were excellent, and the staff and butler were well-trained. Aside from the hygiene issues, I was generally satisfied, and the service attitude was also very pleasing. However, there are two major concerns: Firstly, hygiene should be the top priority for a private hot spring. I'm not a germaphobe, but I found "hair" (not head hair, but body hair) on the tissue box for face and hand towels. The previous guest's tea set and coffee machine were left uncleaned. Even after calling for a re-cleaning, they only rinsed the tea set, leaving the tea tray untouched. The coffee liquid under the coffee machine was just wiped away with a cloth, and the interior was not cleaned again. I am very bothered by this, and it naturally led me to believe that a thorough disinfection between guests was not performed. Secondly, the ability to address the needs of guests with special requests in advance needs improvement. It's acceptable if the request cannot be met according to the hotel's standard policy. However, if a solution is promised after coordination and communication, it's crucial to re-emphasize and confirm with the customer to ensure mutual understanding, rather than leaving room for discrepancies and misunderstandings that require post-facto remediation. This caused a significant drop in customer experience. Additionally, we did not participate in the hotel's complimentary activities, but during a phone call, it was casually mentioned that a souvenir would be given upon departure. This was not fulfilled, and we did not pursue it further.

Our stay was fantastic! The butler service was incredibly attentive yet unobtrusive. The location was super convenient for transportation, shopping, and sightseeing. We even got a free room upgrade this time, and the room size was surprisingly huge – I almost felt like I'd get lost in it, haha! It has a strong Wabi-sabi vibe, perfect for hotel enthusiasts~

First off, the hotel's location is super convenient; you're just a short walk to the mall right outside. Plus, both the rooms and the outdoor areas are lush and green, creating a grand yet cozy atmosphere. Sitting in the courtyard with a breeze blowing feels incredibly relaxing. Also, a huge thank you to all the hotel staff for their impeccable service throughout our stay. Special shout-outs to the restaurant manager and the staff running the intangible cultural heritage craft activities – their patience, attentiveness, and professionalism were absolutely top-notch! 💯

Huge thanks to every staff member who attended to us during our stay. While many hotels boast excellent facilities, it's rare to find one that truly makes you feel at home with its service. The restaurant is a must-try. My mother doesn't eat fish or red meat, so we ordered several vegetarian dishes, and each one was absolutely outstanding. Looking forward to our next visit!

The breakfast delivered to the room was a lovely touch, and the afternoon tea was both delicious and beautifully presented. Overall, a very pleasant experience.