Reviews of Yanqi Hotel, managed by Kempinski

Name: Yanqi Hotel, managed by Kempinski
Address: Building 14, Courtyard 2, West Yanqihu Road, Huairou District, Beijing, 101407, China, Building 14, Courtyard 2, West Yanqihu Road, Mainland, China
Rating: 9.6

Yanqi Hotel, managed by Kempinski

Building 14, Courtyard 2, West Yanqihu Road, Huairou District, Beijing, 101407, ChinaSee Hotel Details

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Rooms and Guests

Guest Reviews

9.6/10

Excellent

1292 Reviews

Verified reviews

Location9.8

Amenities9.5

Service9.4

Cleanliness9.6

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All reviews(1292)

Positive reviews(1279)

Reviews with photos/video(654)

Perfect for kids(118)

Friendly front desk staff(108)

Tasty food(93)

Has play area for children(57)

Tasty restaurant(54)

Secluded lake view(45)

Excellent afternoon tea(30)

Negative reviews(13)

Dmitrii Bannikov

Mingya Deluxe Double Bed Room Villa

Stay Date Dec 2024

Couple

1 Reviews

10/10

Outstanding

Posted on Feb 3, 2025

The hotel room is very clean and tidy. We liked the bathroom and view the balcony to the lake and mountains very much. It is very beautiful how mountains light every evening. Meanwhile, after midnight lights turn off, and it is great from our point of view, because it cares about the environment (sustainability agenda). We liked to have western food for breakfast. Traditional activities are very interesting, we participated in it a lot. Hotel territory is very big and luxury. It is a big pleasure to go for a walk there every day. Duty stuff Shirlie is very helpful and friendly. Thank you very much!

6/9

Response from Property: Dear guests, thank you for choosing Yanqi Hotel Beijing and sharing your experience with us! I am glad to hear that you had a pleasant stay at the Yanqi Hotel Beijing. Yanqi Hotel Beijing is committed to providing our distinguished and meticulous service to every guest in the world. We sincerely look forward to your staying at the Yanqi Hotel Beijing again and having a good time with us! Hotel management team

LimMary

Mingya Deluxe Twin Room Villa

Stay Date Nov 2024

Traveling with friends

5 Reviews

9.0/10

Great

Posted on Jan 23, 2025

It is indeed a luxurious hotel. Room is big. Bathroom is huge too.

Niu

Grand Deluxe Lake View King Room

Stay Date Sep 2023

Couple

2 Reviews

10/10

Outstanding

Posted on Nov 1, 2023

Love this tranquil and scenic hotel. One of the best hotels ever stayed. Service is very good and room was clean, spacious and comfy. The view of the Yanqi Lake is fanatic where you can see sunrise. The pagoda next to the hotel was quite a view especially at night. The landscaping is also flawless especially during the time I visit in Autumn where you see the colorful foliage. The hotel is situated close to Mutianyu and Jinkou Great Wall sections which is very convenient for my hike in both sections during my stay. Highly recommend this hotel.

6/10

RM1984

Mingya Deluxe Double Bed Room Villa

Stay Date Dec 2023

Couple

19 Reviews

10/10

Outstanding

Posted on Jan 28, 2024

Really nice resort, staff are friendly, the room was lovely and the staff were all very enthusiastic. As we were traveling out of season it was very quiet and we got to enjoy the frozen lake mostly to ourselves! Will definitely be back, probably during a different season so we can fully appreciate the local areas beauty!

Guest User

Mingya Deluxe Double Bed Room Villa

Stay Date Nov 2022

Other

2 Reviews

10/10

Outstanding

Posted on Jan 6, 2023

Lovely hotel with wonderful restaurants. Very friendly and professional staff. Hotel is full of great art, decor and ambiance. Just a charming place.

MegC’s

Mingya Deluxe Double Bed Room Villa

Stay Date Jun 2022

Couple

8 Reviews

10/10

Outstanding

Posted on Aug 5, 2022

We spent a wonderful 2 nights at the Yanqi Hotel. The concierge desk was extremely helpful. Because we were celebrating our anniversary, the hotel arranged the room with rose petals and a bottle of wine which was very kind. The hotel is clean and peaceful and the breakfast is great. The hotel had a great gym and indoor swimming pool.

Response from Property: Dear guests, thank you for choosing Yanqi Hotel Beijing and sharing your experience with us! I am glad to learn that you have had a pleasant stay at Yanqi Hotel Beijing. Yanqi Hotel Beijing is committed to providing our distinguished and meticulous service to every guest in the world. We sincerely look forward to your staying at the Yanqi Hotel Beijing again and having a good time with us! Joe Zhou, general manager

Guest User

Mingya Deluxe Double Bed Room Villa

Stay Date Jul 2022

Couple

3 Reviews

10/10

Outstanding

Posted on Aug 28, 2022

Excellent location. The Yanqi lake area is wonderful and it is possible to walk around or ride a bike to check the scenery. Service at the hotel was also great, every member of the staff was very helpful and we did get an upgrade to our reservation. Breakfast had plenty of options and the dinner buffet was also tasty. We strongly recommend this hotel to any couple wanting a relaxed experience.

Guest User

Grand Deluxe Lake View King Room

Stay Date Apr 2025

Family

11 Reviews

7.7/10

Good

Posted on Jul 3, 2025

Environment: Nothing to say, the environment is very good and quiet in a busy place. It is the only hotel on Yanqi Island with a great view. Service: No service. There are more than 5 people and the service is not good enough. The Chinese restaurant did not answer the phone when I called in advance to make a reservation. I was told that it was fully booked when I went there at meal time. I could not order takeout and could only order room delivery. The food was really hard to describe. I could not order takeout either.

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6/17

Response from Property: 尊敬的賓客，感謝您選擇北京雁棲酒店並花費您寶貴的時間分享您的入住體驗。非常感謝您對酒店環境和景色的認可，您的滿意是我們工作的最大動力，我們會再接再厲，為每一位賓客提供優質的服務。同時酒店非常重視您的意見和建議，您反饋的關於中餐廳電話無人接聽及送餐服務餐食品質方面的意見酒店管理團隊已經收到且非常重視，我們會在客流量高峯期加派人手，及時接聽賓客諮詢電話同時優化接待流程。送餐服務方面升級餐品研發與配送流程，為賓客提供更加可口的菜餚和優質的用餐服務。我們衷心的期待您再次光臨北京雁棲酒店，度過愉快的休閑時光。 Joe Zhou 總經理

Anonymous User

Grand Deluxe Lake View King Room

Stay Date Apr 2025

Family

5 Reviews

10/10

Outstanding

Posted on May 5, 2025

I came here with my husband to celebrate my birthday during my pregnancy. They thoughtfully decorated the room, gave me a small cake, and upgraded me to a suite for free. The lake view outside the window was pleasant, and there was a Dyson hair dryer and purifier. There was a small heater when it was cold. We had a very pleasant holiday! I have to give a thumbs up!

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6/12

Response from Property: Dear guest, thank you for staying at Beijing Yanqi Hotel and sharing your stay experience! Guest satisfaction is our eternal pursuit. The hotel adheres to the Kempinski brand belief and provides every guest with a pleasant experience with our professional hospitality. We look forward to meeting you again at Beijing Yanqi Hotel soon and bringing you an unforgettable experience with our sincere service! Joe Zhou General Manager

NveNvenuannuan

Mingya Deluxe Double Bed Room Villa

Stay Date Apr 2025

Traveling with friends

4 Reviews

10/10

Outstanding

Posted on May 16, 2025

This hotel is cost-effective. The scenery on the island is very beautiful and quiet, which is very suitable for vacation and leisure. The free 25-minute SPA environment is comfortable and the service is friendly, which can make people extremely relaxed. In short, it is a very good experience.

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Response from Property: Dear guest, thank you for staying at Beijing Yanqi Hotel and sharing your experience. Guest satisfaction is our eternal pursuit. The hotel adheres to the Kempinski brand belief and uses our professional hospitality to provide every guest with a pleasant experience. We look forward to meeting you again at Beijing Yanqi Hotel soon and bringing you an unforgettable experience with our sincere service. Joe Zhou General Manager

Guest User

Mingya Deluxe Twin Room Villa

Stay Date Apr 2025

Family

1 Reviews

10/10

Outstanding

Posted on May 5, 2025

Very satisfied! I took my elderly to visit during the last two days of the May Day holiday. The hotel is classy, with a good environment and clean and comfortable rooms. When checking in, the duty manager Lu Chenyang was warm and thoughtful. He knew that there were elderly people staying, so he arranged a suitable room and arranged for the bathroom floor to be covered with non-slip towels and a shower chair. He was thoughtful, patient, meticulous, and responsible, and reminded us of the precautions for booking meals and playing. It is worthy of the standard of a star hotel! The high-quality service made this trip very worry-free and comfortable. I look forward to coming again next time!

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dream4fire

Mingxuan Garden View Shaun The Sheep Family Room

Stay Date Apr 2025

Family

16 Reviews

9.2/10

Great

Posted on May 6, 2025

Facilities: After all, it is a national hotel. The overall planning of facilities is very good. The scenery is beautiful. It is very good to get an electric car or pedal bike to tour the island. I have to complain about the floor tiles. Although there is a sense of auspicious clouds, it is really not user-friendly to drag a suitcase. I have to complain about the sound insulation of Shaun the Sheep's room. Because there is a door next to the bed to separate the two rooms, the sound insulation of the two rooms is basically zero. Hygiene: The overall standard meets the 5-star standard, but the ceiling lamp in the bathroom can clearly see the spider web, which is a bit bad. In addition, I have to complain about the lighting in the bathroom of Shaun the Sheep's room. In addition to the ceiling ambient light, there is only a small night light. This transformation is bad. Environment: The park is on the island. The overall garden environment and the separation of people and vehicles are still good. There are only three electric cars at the door. Most of the people who come here to play are families. There are not many people who can ride pedals. More electric cars are more in line with the needs. Service: Standard line. The Chinese food dining experience is poor. The peak management of queuing and calling is a bit chaotic. The dining experience is not good, but the dishes are OK. Standard level. The buffet variety is average. There are not many options. The style does not change much in a few days. Long-term residents have nothing new to offer

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6/7

Response from Property: Dear guest, thank you for patronizing Beijing Yanqi Hotel and taking your valuable time to give us feedback. Thank you very much for your recognition of the hotel's overall planning, garden scenery and pedestrian and vehicle separation design. We are honored and will continue to work hard to provide guests with a better experience. The hotel management team has received your opinions or suggestions on facility details, room sound insulation and lighting, number of electric vehicles, Chinese food dining experience, etc. The issues regarding the lighting facilities and number of electric vehicles in the parent-child theme rooms have been recorded in the hotel's future upgrade and renovation suggestions. We will make corresponding improvements and optimizations to better meet the travel needs of parent-child families. In terms of hygiene, we have strengthened the training and inspection efforts of the cleaning team, strictly controlling the hygiene details in every corner to provide guests with a clean and comfortable accommodation environment. In terms of service experience, the chaotic call number management during the lunch peak period and the lack of updated buffet variety have brought you a bad experience, and we attach great importance to it. We will deploy additional service staff to guide and divert customers during peak dining hours; at the same time, the catering team is actively developing new dishes, and will increase the variety and frequency of buffet updates in the future to bring more freshness to long-term guests. We sincerely hope that you will forgive us and visit Beijing Yanqi Hotel again. We look forward to creating an unforgettable stay experience for you with more complete facilities and more considerate services in the future. Joe ZhouGeneral Manager

Guest User

Paul Frank Theme Suite Villa

Stay Date Apr 2025

Family

2 Reviews

9.0/10

Great

Posted on May 5, 2025

The environment is very good. I caught up with the colorful clouds. The food is average. The service attitude is good, but the speed is slow. I made a note of the bed guard and modified the three bed guards written in the note. When I arrived at the room, they were not there. I had to call to remind them. I asked for mineral water once, but it was delivered half an hour later. What I don't understand is that the big vase in the parent-child room has to be prevented from touching by the children. I really don't know whether it is to protect the vase or the children! Overall, it's not bad.

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Response from Property: 尊敬的賓客，感謝您惠顧北京雁棲酒店並花費您寶貴的時間給予我們反饋。我們十分關注並重視賓客的體驗感和滿意度，瞭解到您對酒店環境和服務態度方面的認可，我們倍感榮幸，我們會繼續努力為賓客提供更加優質的服務體驗。同時我們也關注到您提及的客房遞送服務響應效率、親子主題房裝飾花瓶方面的意見，我們會在入住高峯期加派人手，提高客用品的遞送效率，為賓客提供便利舒適的體驗。我們將重新評估房間陳設，在保留美學氛圍的同時，優先保障家庭旅客的安全需求，目前我們已經將房間內的裝飾花瓶移出。我們衷心的期待您再次光臨北京雁棲酒店，享愉快的休閑時光。 Joe Zhou 總經理

Anonymous User

Villa Deluxe Suite

Stay Date Apr 2025

Family

9 Reviews

10/10

Outstanding

Posted on May 5, 2025

I have brought my family to stay in the hotel many times. The environment is very beautiful. Both adults and children like it very much. The hotel service is warm and thoughtful, the scenery of lakes and mountains is pleasant, and each season has its own characteristics. The travel photography project newly added this year is very good.

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