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Crystal Orange Beijing Chongwenmen Hotel Guest Reviews
4.8/5
Excellent
5148 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(5148)
Positive reviews(5108)
Reviews with photos/video(759)
Convenient location(689)
Classy environment(564)
Close to metro(519)
Friendly front desk staff(421)
Delicious breakfast(318)
Convenient public transportation(117)
Nice bathtub(77)
Has rooms for families(20)
Negative reviews(40)
旖旎妮妮
Business Room (Double bed) (Bathtub)
Checked in Aug 2024
Solo travelers
8 Reviews
4.0/5
Very Good
Posted on Sep 8, 2024
Near subway station. They have the robot to deliver the food delivery order which is very convenient. The room is quite big but the aircon is not very stable. Sometimes the temperature increases in the middle of the night and the room can be quite warm. And the shower head is faulty.
Response from Property: "Dear guests, hello! Thank you for choosing to stay at Orange Crystal Beijing Chongwenmen Hotel among many hotels. Meeting is fate. We are very happy to bring you a satisfactory stay experience. We will continue to work hard to bring you a better stay experience. We are also looking forward to your next stay. I wish you a happy life! Hotel General Manager: Jiao Zhongyan
"
Guest User
Business Room (Double bed) (Bathtub)
Checked in Apr 2024
Family
1 Reviews
4.5/5
Great
Posted on May 5, 2024
Air-conditioning is the first reason we picked this hotel! We heard and read a lot of reviews mentioning that many hotels in Beijing and Shanghai haven't normally operated the cooling air-conditioning at night (or maybe during the daytime as well) even some day it's over 25c. (Only fan provided upon request at some hotel.) Another reason is that the hotel just did the big renovation, so guestrooms with bigger room size and without carpet couldn't be better! :D However, the room we got upgraded is a Deluxe room on the 1st floor where is connected to hotel lobby, guest toilet, and main entrance for all guests to pass by. Also, it's connected to an outdoor garden including smoking area. Even the request for a non-smoking room placed but couldn't help at this stage.
Location: 4.5 (3-5mins from Ciqikou station cross the street or 5-8mins to Chongwenmen station) *For main entrance, pls notice the building wrapped with orange sticker.
Room: 4.5 (Spacious, smart room with new modern design, great water pressure)
Cleanliness: 5
Amenities: 4 (4 bottles of drinking water daily, tea & coffee plus small biscuits. No toothbrush, shower cap, comb, shaving kit)
Buffet Breakfast: 4.5 (Cover all basic lines; Chinese, small Western corner (with no choice for egg)
Staff: 3.85 (Some tried to help out but some not. We checked-in pretty late ard 6pm but said the room wasn't ready. That could probably be the reason why we got the room upgraded. Google translation app needed)
Surrounding: 3.5 (a bakery shop in front of the hotel, some of chain restaurants/bakery shops in a building opposite the hotel. A few big dept stores, restaurants, coffee shops can be found around Chongwenmen station)
6/20
Response from Property: Dear guests, hello! First of all, thank you very much for staying at Crystal Orange Hotel Beijing Chongwenmen. Thank you for sharing your stay experience with us in your busy schedule. We are very sorry that we failed to bring you a satisfactory stay experience. We will continue to work hard to improve. We hope that you will choose Crystal Orange Hotel Chongwenmen again next time, so that we can provide you with a satisfactory and comfortable stay experience! Sincerely invite you to come again! I wish you a happy life! Hotel General Manager: Jiao Zhongyan
Guest User
Business Room (Double bed) (Bathtub)
Checked in May 2024
Couples
1 Reviews
5.0/5
Outstanding
Posted on May 29, 2024
Excellent hotel with large very new and good quality rooms and aircon that really works. Extensive Chinese and western breakfast, some items not so hot in later service but were warmed up on request. All staff very helpfull and attentive, helped us find local tours, book tickets/ taxi when we were struggling with app restrictions, but speak limitted English.
Response from Property: Dear guests, hello! Thank you for choosing to stay at Orange Crystal Hotel Beijing Chongwenmen. It is our goal to satisfy you. It is our direction to bring you a comfortable and warm stay experience. It is our honor to meet you and serve you. We want every guest to feel at home. To this end, we will continue to work hard to improve the service level so that every time you come, you will be full of surprises and warmth. We firmly believe that good service will move customers and create a good brand reputation. Looking forward to meeting you again and wish you a happy life. Hotel General Manager: Jiao Zhongyan
Guest User
Business Room (Double bed) (Bathtub)
Checked in Sep 2024
Solo travelers
1 Reviews
5.0/5
Outstanding
Posted on Sep 28, 2024
the serenity and tranquility calmed all my frustration trying to find this hotel, look for the odd looking building across from the metro station, exit A and look for the little driveway.... it's a absolute hidden gem. as soon as I got to my room overlooking the courtyard, I booked an extra night without question. the layout of the room is so comfortable. everything is electronic, temperature, curtains and doors. if you are an introvert and want to order food, the robot will bring it up for you, contactless.
The location is close enough to everything but just far enough you don't hear the traffic except for staff working on the building or deliveries in the morning. the front desk was helpful with my first delivery order and knew exactly what I was looking for in regards to sightseeing. there is a bit of a language barrier with technology today (alipay translation, wechat and baidu translation) everything worked out with some creativity. all part of the adventure anyways.
there is a self service laundry room which is super convenient, it is a commercial unit so no need for detergent but they do have it available in case you have a stain. breakfast is a mix of western and Chinese but I am a vegetarian so my breakfast choices is limited but they do have a full on noodles bar.
two item to consider: 1) my shower flooded every night I was here and the staff cleaned it up when I called, the hot water is consistent and welcomed after each long day of walking. 2) your door will randomly start beeping in the middle of the night and it is Becuase the door is not closed properly (automatic), I just put the coffee table against it instead of calling the front desk at 4am in the morning.
overall, I loved my visit (the decor, the privacy and friendliness of the staff) and I hope you do too.
exploraaa
Blossoming Business Twin Room
Checked in Sep 2024
Family
2 Reviews
4.0/5
Very Good
Posted on Oct 1, 2024
mediocre hotel room facilities: the room was relatively small with basic room amenities. the hotel fulfilled my request on not having a bathtub room so kudos to that.
good location: only a short walk to the nearest metro Ciqikou exit F1 (lift). There’s Holiland and a Pharmacy just below the hotel, and some breakfast spots across the hotel. there’s also a couple of malls around the corner.
Marz of Penang
Selected Hui-Style Courtyard Room With Private Terrace And Tub
Checked in Sep 2024
Family
4 Reviews
4.7/5
Amazing
Posted on Sep 30, 2024
It’s was a very good 4-day stay for our family. We arrive to a clean room with fresh towels whenever we come back exploring the city. Reception staff were helpful and professional during check in and check out, even if we communicated through the translation app. Location was a good walk to several malls where we mostly ate and shopped. Recommended!
Coco
Blossoming Family Room
Checked in Sep 2024
Travel with friends
1 Reviews
5.0/5
Outstanding
Posted on Sep 16, 2024
Highly recommend to stay in this hotel ! Great location and service. Near to all the landmarks and metro station.
Guest User
Blossoming Business Twin Room
Checked in Aug 2024
Family
1 Reviews
5.0/5
Outstanding
Posted on Sep 7, 2024
We love this hotel with its internal exterior, tidiness and freshness. The staff are very helpful, especially the man with the ‘brown suit’ is highly respected. He gone extra miles to help us when we were late to get back to hotel and arranged lovely Peking Duck for the family. Many thanks and sweet memories with the staff and facilities.
If any improvements to be made are the hotel need to be strict with their check out time from their visitors. They are kind with the checkout time and new visitors like us end up with checking in around 3pm. Not a real issue to us as they tried to comfort us during that time.
Guest User
Selected Queen Room
Checked in Jun 2024
Couples
1 Reviews
5.0/5
Outstanding
Posted on Jun 26, 2024
Very nice experience and very helpful staff, in a relatively good location. Would definitely recommend staying.
Guest User
Business Suite With Separate Sitting Area And Tub
Checked in Jun 2024
Family
1 Reviews
5.0/5
Outstanding
Posted on Jun 25, 2024
The stay was very nice. We had breakfast onsite and the whole family enjoyed the different options to eat. The room was clean. The only point of frustration was the room was fairly humid and the air conditioning seemed to get turned off or reset while we were out touring. After a hot day, it is nice to come back to a well conditioned room.
Guest User
Guestroom (Tatami) (Bathtub)
Checked in Dec 2023
Family
2 Reviews
5.0/5
Outstanding
Posted on Dec 4, 2023
Excellent service. Front desk staff was very helpful, received a lot of help with directions and booking of taxi from Jia Ling Hui and Liu. Excellent location, with two train stations nearby, and lots of shopping malls down the road. Breakfast was nice. Rooms were comfy and clean. Will definitely stay here again
Response from Property: Dear guests, hello! Thank you for choosing to stay at Crystal Orange Beijing Chongwenmen Hotel. To satisfy you is our goal. To bring you a comfortable and warm stay experience is our direction. We are honored to meet you and serve you. With you, we want every guest to feel at home. To this end, we will continue to work hard to improve our service levels so that every time you visit is full of surprises and warmth. We firmly believe that good service will move customers and create a The brand has a good reputation. Looking forward to meeting you again and wishing you a happy life. Hotel General Manager: Jiao Zhongyan
Chaoyin
Deluxe Double Room
Checked in May 2024
Family
4 Reviews
5.0/5
Outstanding
Posted on May 30, 2024
We had a great stay in Crystal Orange Chongwen Men Hotel. The room is clean and spacious. The staffs are friendly, helpful and very attentive. Location is great, there are a few shopping malls around. We will definitely choose this hotel again when we visit Beijing.
Guest User
Blossoming Family Room
Checked in May 2024
Family
1 Reviews
5.0/5
Outstanding
Posted on May 29, 2024
Hotel is easy to find, near metro station. The staff members are helpful and quick to work on feedbacks. The hotel room is clean and facilities are good. Highly recommended.
tripmore
Blossoming Business Twin Room
Checked in Nov 2023
Travel with friends
21 Reviews
4.0/5
Very Good
Posted on Nov 18, 2023
After our weekend getaway to another city, we stayed here again because we like this place (room, location and cleanliness). Staff gave us body lotion and amenity kit upon request. There are a few malls (~10 minutes walk away) with good eateries / restaurants there e.g. HaiDiLao. Taxi to Beijing Capital Airport cost ~¥80 when we ordered it at 2pm on a weekday.
Response from Property: Dear guests, hello! First of all, thank you very much for staying at Crystal Orange Chongwenmen Hotel. Thank you very much for taking the time to share your stay experience with us. Thank you for your comments. We are very sorry that we could not give you a great stay experience. We will continue to work hard to improve, and we hope that you will choose to stay at Crystal Orange Chongwenmen Hotel again next time you come to Beijing, so that we can provide you with a satisfactory and comfortable stay experience! We sincerely invite you to visit us again! wish you a happy life!
Guest User
Blossoming Family Room
Checked in Nov 2023
Family
20 Reviews
4.7/5
Amazing
Posted on Nov 12, 2023
We absolutely had a wonderful eight days stay in this hotel for a family vacation! The family room we booked was spacious, clean and comfy. The hotel facilities made our stay very relaxed. Great location with easy transportation to different places. Hospitality and staff support definitely were first class! We particularly loved the semi private common areas where we chilled and enjoyed free coffees every morning before heading out.
Response from Property: Dear guests, hello! Thank you very much for choosing to stay at Orange Crystal Chongwenmen Hotel. As a high-end brand under Huazhu, Crystal has been committed to providing high-quality services and a comfortable and clean accommodation environment for every arriving guest. We have always been adhering to the principle of treating guests like relatives and friends. Our service concept is to make you feel at home when you are away from home. This is our goal. Thank you very much for your recognition of us, and we sincerely look forward to your next visit! On behalf of all the staff at Chongwenmen, I wish you a happy life!