Valerie Gail
December 24, 2023
I thoroughly enjoyed my stay in the Grand Hyatt. The staff were polite and helpful, and the room was comfortable and clean. The pool was beautiful, although very cold. We also had great service in the balcony restaurant on Saturday night. In particular, a young waiter called Jesse was very helpful and made our dinner very relaxing.
The breakfast the next day was alright. Plenty to choose from and tasted ok, but the service was not as good. It seemed like they were short staffed on some stations. There was only 1 person on the toast/waffle/pastry counter and she was trying to bake, cook a waffle, and refill a fruit bowl on the cereal counter at the same time. We also had a waitress in a darker blue uniform who was so angry looking and rude. She took away our cutlery every time we finished something and never replaced it, so we had to ask for more which seemed to inconvenience her. She went to get me a knife and fork and almost threw it down on the table saying "here." She then started cleaning up a table opposite us and was banging the chairs into the table disturbing my baby and myself eating.
I appreciate that it gets busy in a buffet style restaurant, but working in retail means providing service with a smile regardless of how under pressure you are.
Overall an enjoyable stay.