Grand Millennium Beijing Reviews

Response from Property: Dear guest, thank you for staying at Grand Millennium Beijing, and taking the time to provide us with your feedback. We value all feedback as a way of measuring our performance and identifying areas for improvements. As you mentioned, we will pass the comments to F&B team for consideration. Thank you again for the feedback. We hope to serve you in the near future. ——Grand Millennium Beijing

Response from Property: Dear guest, thank you for choosing Grand Millennium Beijing and taking your valuable time to share your feedback about your recent stay. We value all feedback as a way to measure our performance and will be sure to pass on your comments to the hotel team. Again, thank you for choosing Grand Millennium Beijing, and if we can be of assistance to you, please contact us directly. Wishing you all the best in the new year!—— Grand Millennium Beijing

Response from Property: Dear Guest, thank you for staying with us at Grand Millennium Beijing. As you mentioned, the hotel, set in the business district of the Capital Beijing, and it's easily accessible to the cities attractions and shopping malls. Nearby, you'll find the Place shopping complex and the CCTV headquaters. The subway station of Jintai Xizhao is 3 mins by walk. We hope to have the opportunity to welcome you back to Grand Millennium Beijing. Thank you again for sharing your experience. Wishing you and your family a happy new year. —— Grand Millennium Beijing

Response from Property: Dear distinguished guest, hello! Thank you for staying at Grand Millennium Beijing and taking the time to share your pleasant stay experience. As you said, the hotel is located in the prime location of Beijing CBD, close to the CCTV headquarters building and the World Trade Center Shopping Center, and within walking distance of Metro Line 10. The surrounding transportation is well-connected, and it is easy to go to major attractions and major companies in the capital. Living here not only allows you to see the prosperity of the capital Beijing, but also enjoy a comfortable and warm accommodation experience. Thank you again for your support and recognition. Looking forward to seeing you again in the near future, I wish you a happy life! —— Grand Millennium Beijing

Response from Property: Dear guest, thank you so much for taking the time to leave your review about your recent stay at Grand Millennium Beijing. We are thrilled to hear that you had an awesome experience during your stay with us. Our team at Grand Millennium Beijing takes pride in delivering the highest level of service and hospitality to all of our guests, so it is fantastic to know that we were able to meet your expectations. Again, thank you for choosing us, and we hope to have the pleasure of welcoming you back in the future. —— Grand Millennium Beijing

Response from Property: Dear guest, thank you so much for taking the time to leave a perfect review for us. This kind of review is one of our main accelerators to keep up the hard work and we are glad to know that you feel the same. Hopefully, you can visit us again to enjoy added features such as the gym, swimming pool, and wellness area. Thank you once again for your kind words and hope to see you soon in the near future.——Grand Millennium Beijing

Response from Property: Dear guest, warm greetings from Grand Millennium Beijing! Thank you for your review and for choosing to stay with us and I am glad your stay with us was memorable. We hope to have the opportunity to welcome you back to Grand Millennium Beijing. Thank you again for sharing your positive comments. Hope to see you in the near future. —— Grand Millennium Beijing

Response from Property: Dear guest, thank you so much for taking the time to write us an excellent review. I am so pleased to read your review. It is our goal to ensure expectations are exceeded throughout our guest's stay and I am happy to read this was the case with you. I do hope we can welcome you back upon your return to Grand Millennium Beijing, it will be our pleasure to see you again. ——Grand Millennium Beijing

Response from Property: Dear Guest, We are delighted to learn that you thoroughly enjoyed your time at your Grand Millennium Beijing with the good service, best location and comfortable rooms. The welcoming and cozy atmosphere is something our guests consistently appreciate. Our commitment to excellent service and the high quality of our offerings remains key highlights of our hospitality. We eagerly anticipate the opportunity to welcome you back to our hotel in the future. Thanks. —Grand Millennium Beijing

Response from Property: Dear guest, thank you for choosing Grand Millennium Beijing and taking the time to provide feedback about your experience. We would like to start by apologizing to you for the inconveniences you faced during your stay. As you mentioned for the bad condition of the guest room, as well as the staff service, the Rooms department has been informed, they will pay attention to the room cleanness and also the service we provided. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. We hope that you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. In addition, I am very sorry that the pool is under annual maintenance when you come this time. I hope you can experience a brand new pool when you come next time. Again, thank you for sharing your comments, and if we can be of assistance to you, please contact us directly. ——Grand Millennium Beijing

Response from Property: 尊敬的貴賓，您好！感謝您下榻北京千禧大酒店並分享寶貴的入住體驗。酒店一直以來堅持以舒適整潔的環境、賓至如歸的服務及先進完善的設施，為賓客打造一段温馨周到的商旅出行時光。關於您提及的退款的問題，如是酒店收取按金用於扣除您的房費與雜費，在您離店後餘款會自動退回賬户。如您通過信用卡付款，當天即可退到賬户；如是微信或者付款寶做預授權，退款需要1-3天的時間，通常次日會到賬户的。如您有任何疑問或是需要任何幫助，歡迎您隨時與我們聯繫！祝您生活愉快。———北京千禧大酒店

Response from Property: Dear guest, thank you for staying at Grand Millennium Beijing, and taking the time to provide us with your feedback. We value all feedback as a way of measuring our performance and identifying areas for improvements. Your comments will be shared with our team and measures to improve will be implemented. For the prepay of the booking, we will contact with the Ctrip to see if any amendment of the booking procedure.We hope to be able to welcome you back to Grand Millennium Beijing in the future and that you will see the improvements. —— Grand Millennium Beijing

Response from Property: Dear guest, Thank you for your valuable feedback. We are very sorry that we did not provide you with a perfect stay. If it is convenient for you, we are more than willing to further communicate and explain the deposit issue you mentioned. Regarding the deposit you mentioned on the platform, it should be used as a guarantee for bookings of the platform, which will be automatically refunded by the platform after you check out. Usually, it can be refunded to your account on the day you check out. The hotel charges a deposit to deduct your room and miscellaneous expenses, and the remaining balance will be automatically refunded to your account after you check out. If you pay by credit card, it can be refunded to your account on the same day; If WeChat or Alipay do pre authorization, it will take 1-3 days for the refund, and it will usually arrive in the account the next day. If you have any questions or need any assistance, please feel free to contact us at any time! Thank you again！—— Grand Millennium Beijing