I rarely leave reviews, but I've never stayed in such a terrible hotel. When I checked in, they didn't give me the room I booked, claiming they upgraded me. In reality, it was the worst room in the hotel, right next to a noisy fan outside the window. On top of that, the electricity was unstable; the circuit breaker tripped seven or eight times in two hours, causing sudden power outages. In the middle of the night, even after turning off the light switch, the light would come back on by itself. Turning it off again would just make it come back on again, so I had to pull out the key card. It was 14°C in the room, and we couldn't even use the air conditioning. Both my room and my parents' room had the same issues. This was the biggest mistake of our trip; I've never experienced a hotel like this. When I contacted the front desk, they were dismissive, and at 3 AM, they told me to just switch rooms. With elderly parents in their seventies and a ten-year-old child, is this really how you provide service?!
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