The location is decent. The male manager and staff at the front desk, and Xiao Dong from concierge, were all very friendly; I felt their warmth during my extended stay. However, a certain female manager at the front desk severely lacked service awareness. Her attitude was very robotic, like she was just going through the motions, and she lacked hospitality. Seeing her made me not even want to stay at the hotel. The female manager on duty on May 1st was particularly rigid with breakfast management, which made for a poor experience. The hotel uses a central air conditioning system, so the temperature cannot be adjusted individually, limiting comfort. Given the intense competition in the hotel industry today, I hope management takes seriously the need to adjust service attitudes and improve quality with customer experience at its core. Overall, I'd give it half a star (specifically for that female manager who lacked service awareness).
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