UrCove by HYATT Beijing Forbidden City

UrCove by HYATT Beijing Forbidden City Reviews

UrCove by HYATT Beijing Forbidden City

Tian'an Building A, Hualong Street, Nan Heyan Street, Dongcheng District, Beijing, 100006, ChinaView Hotel Details
UrCove by HYATT Beijing Forbidden City
UrCove by HYATT Beijing Forbidden CityUrCove by HYATT Beijing Forbidden CityUrCove by HYATT Beijing Forbidden City
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UrCove by HYATT Beijing Forbidden City Guest Reviews

4.5/5
Good
1726 Reviews
Verified reviews
Location4.6
Amenities4.4
Service4.5
Cleanliness4.6
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All reviews(1726)
Positive reviews(1658)
Reviews with photos/video(458)
Convenient location(360)
Easy to get around(178)
Friendly front desk staff(178)
Loved the view(130)
Delicious breakfast(119)
Close to metro(62)
Excellent afternoon tea(34)
Negative reviews(66)
chen ya xin
Smart Room (2 beds)
Checked in Oct 2024
Travel with friends
1 Reviews
4.7/5
Amazing
Posted on Oct 11, 2024
Mark service were excellent and polite. The hotel is at great location , providing laundry facilities .
Nat Liares
Superior Queen Room
Checked in Sep 2024
Family
5 Reviews
4.5/5
Great
Posted on Oct 5, 2024
Walkable distance to a lot of tourist attractions - Forbidden City, Tiananmen Square and Wangfujing Street and many more. Check in service was a bit slow, but overall we were satifisfied with our stay at the hotel.
Response from Property: Dear Guest, thank you for choosing our hotel as your home away from home. We are delighted to have had you stay with us and hope that every moment of your visit was as memorable as possible. Should you ever need us again, we'll be here with open arms. Warmest regards.-Hotel General Manager--Ann Liu
CL Teo
Smart Enjoyment Fresh Double Bed Room (Lai Fen Hair Dryer + Neck-Protection Pillow + Fridge + Coffee Machine + Smart Voice Control)
Checked in Sep 2024
Couples
1 Reviews
5.0/5
Outstanding
Posted on Sep 24, 2024
Clean and modern hotel. Excellent services as compared to other hotels in China. Staff are well trained and sincere in making the stay an enjoyable experience. Special thanks to Mark who served us the afternoon tea and provided a smooth check out.
Response from Property: Dear Guest, thank you for choosing our hotel as your home away from home. We are delighted to have had you stay with us and hope that every moment of your visit was as memorable as possible. Should you ever need us again, we'll be here with open arms. Warmest regards.-Hotel General Manager--Ann Liu
Gilliann
Deluxe Queen Room
Checked in Sep 2024
Family
1 Reviews
5.0/5
Outstanding
Posted on Sep 9, 2024
All of the service staff are very helpful. On our first day at check in, one of the male staff helped to allocate all 3 rooms to be on the same level and did early check in for us. On our second night, another male staff helped my dad with his luggage lock issue and on our third morning this male staff helped us to make a call to the American Tourist Service Centre. The female staff helped me to set the destination address on DiDi as I’m unfamiliar. On our last day check out, another male staff helped us with our luggages to the car. Thank you very much for the great hospitality that made our stay very pleasurable!
Response from Property: Dear Guest, thank you for choosing our hotel as your home away from home. We are delighted to have had you stay with us and hope that every moment of your visit was as memorable as possible. Should you ever need us again, we'll be here with open arms. Warmest regards.-Hotel General Manager Tim Zhang
Singh in China
Superior Queen Room
Checked in Aug 2024
Couples
5 Reviews
5.0/5
Outstanding
Posted on Aug 18, 2024
The location is the best if you cane to see real Beijing, all the forbidden areas are nearby at walking distance.
Response from Property: Dear Guest, thank you for choosing our hotel as your home away from home. We are delighted to have had you stay with us and hope that every moment of your visit was as memorable as possible. Should you ever need us again, we'll be here with open arms. Warmest regards.-Hotel General Manager Tim Zhang
Sayora
Superior Queen Room
Checked in Sep 2024
Solo travelers
3 Reviews
4.7/5
Amazing
Posted on Sep 29, 2024
Great location, good food, comfy beds, but no English speaking staff.
Response from Property: Dear Guest, thank you for choosing our hotel as your home away from home. We are delighted to have had you stay with us and hope that every moment of your visit was as memorable as possible. Should you ever need us again, we'll be here with open arms. Warmest regards.-Hotel General Manager--Ann Liu
Guest User
Superior Queen Room
Checked in Jul 2024
Family
6 Reviews
4.0/5
Very Good
Posted on Jul 22, 2024
I stayed for a week and the place is excellent for its location, close to subway and bus stop which makes it easy to move anywhere. To improve: the facilities of the rooms, limited in terms of ventilation and because the air conditioning did not work well at all. The breakfast was too basic and repetitive, with no variety or changes throughout the week. The rooftop terrace was too much wasted. It was closed practically the whole week and I only had the opportunity to visit it the night before my departure. It has a great view of the forbidden city so you should take advantage of it more, since there are no other amenities in the hotel, this area can be used to spend a nice time at night.
Response from Property: Thank you for your recognition of our hotel. We will continue to provide high-quality service and a comfortable living environment for every guest. We wish you have a nice trip---Hotel General Manager TimZhang
fowler
Deluxe Queen Room
Checked in Jun 2024
Family
19 Reviews
4.2/5
Very Good
Posted on Jun 25, 2024
We have stayed in a number of Urcove hotels in Nanjing, Shanghai, Hangzhou and Shenzhen. This one in Beijing is not so well renovated, especially the toilet which is still very old. However, the front desk service is still excellent. The location is not exactly that near Wangfujin, about 10vto 15 minutes walk
Response from Property: Unfortunately, I did not receive your 5-point review. The hotel attaches great importance to the issue you mentioned and is gradually upgrading and renovating the facilities and equipment in the rooms. I hope you will have a different surprise in your next time---Hotel General Manager TimZhang
Anonymous User
Teddy Treasure Family Room
Checked in Jul 2024
Family
5 Reviews
5.0/5
Outstanding
Posted on Jul 11, 2024
Great location, nice hotel in terms of room & bed size, cute bear theme.
Response from Property: Thank you for your feedback. We will continue to work hard and hope that you will continue to support us as always---Hotel General Manager TimZhang
lennie21
Superior Queen Room
Checked in May 2024
Travel with friends
40 Reviews
5.0/5
Outstanding
Posted on May 30, 2024
From the front line, house keeping, the breakfast area staff all are super friendly and efficient. The complimentary washer/dryer is another plus. Small snacks at the lobby really nice and free flow of water. Thank u and keep it up.
6/7
Response from Property: I'm very glad to spend every minute with you. I hope I can make you happy all the time. It's sweet to think of your name. I look forward to seeing you again.--- Hotel General Manager Tim Zhang
robitolo
Executive 2-bed Room
Checked in May 2024
Travel with friends
7 Reviews
4.7/5
Amazing
Posted on May 29, 2024
URCove is an architectural gem and is perfectly located. On the 8th floor the pearl: a terrace/garden overlooking the Forbidden City (see the photos below). Excellent breakfast and dinner at the restaurant with a perfect quality/price ratio. All the staff, wonderful. A special mention for the manager Mr Andy: competent, kind and always available. Miss Lily and Miss Xiaodi also deserve praise. For my next trip to Beijing I already know which hotel I will book
Response from Property: I'm very glad to spend every minute with you. I hope I can make you happy all the time. It's sweet to think of your name. I look forward to seeing you again.--- Hotel General Manager Tim Zhang
Guest User
Deluxe 2-bed Room
Checked in May 2024
Family
5 Reviews
3.7/5
Posted on May 21, 2024
Reception services were prompt & diligent. Housekeeping need to be reminded constantly to refill the fridge, coffee, tea, replace the cups and clean the room. We stayed for 10 days. Cleanliness is basic but at least towels are clean and fairly new. Location is excellent on subway line 8 & Line 1 direct connection to Universal Studio. Walking to subway about 7mins and main connection line to most tourist spots. Walking to DongMen, entry point to The Forbidden Palace is about 800m away - excellent choice to avoid the already congested traffic area.
Response from Property: Dear guest, thank you for your coming and evaluation, we will strengthen staff training in the future, to create a better living environment for you and other guests, looking forward to your visit again---Hotel general manager TimZhang
Guest User
Executive Queen Room
Checked in May 2024
Couples
5 Reviews
3.7/5
Posted on May 11, 2024
There was a mix up with the room type that we booked through Trip.com leading to us being given the incorrect room upon arrival (quite old and dated). After moving to a second room type which also didn’t match the pictures on our booking, we then were able to move to the correct room on the second day of our stay, as apparently no rooms matching our booking were available when we arrived. This room was nice and spacious, with an outside terraced area. Breakfast was reasonable, with plenty of options. Roof terrace was also nice and drinks were a good price. Beds were comfortable and location was good for Forbidden City and easy access to the rest of the city - close to the subway.
Response from Property: Dear VIP, thank you for staying at the UrCove by Hyatt Hotel! We are very sorry for your unpleasant stay experience. The hotel attaches great importance to the issues you have reported. In the future, regarding the facilities and environment, we humbly accept your criticism and suggestions, which are also the key to improving the hotel's service. The hotel will continue to provide every guest with the same warmth as home. We sincerely hope that you can understand the hotel and check in again. We will definitely bring you a different check-in experience and regain your confidence in us------ Hotel General Manager Tim Zhang
Zaid
Deluxe 2-bed Room
Checked in May 2024
Travel with friends
6 Reviews
4.2/5
Very Good
Posted on May 18, 2024
I recently stayed at UrCove by HYATT Beijing Forbidden City and had a mixed experience. The hotel's location is excellent, especially if you plan to visit the Forbidden City and the Palace Museum, which are just a 5-minute walk away. This proximity made it very convenient for sightseeing. However, the hotel itself feels a bit dated. The rooms are small and old, though they are kept clean. The building could definitely use some modernization to enhance the overall comfort of the stay. One downside is the constant traffic noise. The hotel is located on a busy road, and the car sounds are noticeable, partly because the window glass does not provide good noise insulation. Additionally, there are some shops under the hotel with people often chatting loudly outside, which can be a bit disruptive. On the positive side, the breakfast was good, offering a nice variety of options to start the day. The service was also commendable, with staff being attentive and helpful throughout my stay. In summary, UrCove by HYATT Beijing Forbidden City is a good choice for its prime location near major attractions. However, be prepared for some noise and an older room. The good breakfast and service help balance out the experience.
Response from Property: Dear guests, I am glad to get your comments. The hotel attaches great importance to the problems you mentioned and will gradually upgrade the hotel's hardware facilities. Thank you very much for your support. Welcome to visit again,---Hotel General Manager Tim Zhang
Anonymous User
Deluxe 2-bed Room
Checked in Apr 2024
Solo travelers
2 Reviews
4.7/5
Amazing
Posted on Apr 25, 2024
This hotel has a great location, it's not far from the subway station and near to the Wangfujing shopping street. The staff are generally helpful. One area that could be improved, they used WeChat as a channel to communicate. Likely due to the high volume, the level of responsiveness varied. There were times where there was no response, or it was a few hours later. Due to efforts to save energy, the aircon temperature in the room can't be adjusted. It was very stuffy and uncomfortable. They could only provide a small fan.
Response from Property: Dear guest: Hello! Thank you very much for choosing the Beijing Tiananmen Yifei Hotel and taking the time to share your stay experience here. We are very sorry that this stay did not meet your expectations, and we also deeply apologize. We will strengthen employee training and make improvements. We really look forward to your return---- Hotel General Manager Tim Zhang