Dixiatouwenni1
August 25, 2021
I arrived at the hotel very late in the rain on Monday, and it was just after twelve o'clock in the hotel. I booked two nights' accommodation on Ctrip.com before I went. Check in at the front desk of the hotel, and the procedure is quickly completed, because I have been staying at his house before. Young waiter at the front desk, wearing glasses.
After entering the room, I was very tired. I put my things down and went to the bathroom to wash. I saw that there were some cracks in the wash porcelain, but I didn't think too much. I felt that since this room was opened, the hotel should be guaranteed.
As a result, water was put in the porcelain. Between face and hand washing, the porcelain cracked, and the water rushed down. The porcelain fragments stuck to the right heel and began to bleed. I hurried to hold the paper and call the front desk. An uncle security guard came up, and the uncle said after reading it and telling the front desk to leave.
I called the front desk again. I asked if anyone had taken care of it. The phone said don't worry. The one who came up later was the security guard. The security guard said that he couldn't go to the hospital to take a film and have a bandage.
He limped and followed the uncle security to the front desk, which took more than half an hour. The guy at the front desk actually said why he was so careless. The porcelain cracked and damaged the hotel facilities and needed compensation. I was on fire at the time. I said that the first accident does not look at the situation of the people first. No, you are concerned about the fix. Assets, I said I should hurry up and deal with it. After cleaning the wound, filming and bandaging, it must be dealt with as soon as possible. The guy said that he could not be the master, he needed to ask the leader for instructions, so he called. He said that he could not be contacted in five or six minutes. Alas, really, I said you can contact me slowly. Ask the front desk for a small medicine kit. Uncle security will help me. I cleaned the wound and bandaged it with gauze. It took more than half an hour before and after the bandage. At the end of the bandage, I didn't contact the master. At that time, I could still pull the slippers, and I felt that my muscles and bones should not have been injured. Really angry and tired, the uncle security helped back to the room.
I woke up the next morning with a lot of blood on the quilt and pain in my heels. I went downstairs and asked the front desk, saying that I hadn't contacted the person in charge of the hotel, my god, and then asked the front desk for a medicine kit to clean up the wound. The front desk staff and management staff did not respond to anything throughout the day, did not ask me what was going on, and did not have any attitude.
The next day I stayed in the hotel for one day. In the morning, I ordered Dingdong medicine, cleaning medicine, cotton swabs, alcohol, large band-aids, adhesive tape, gauze and other medicines online. The wound was cleaned three times a day.
Until the third morning, when checking out, another young guy asked me, is it an injured customer? I said yes, I asked him if he was the manager? He said yes, I said I had already dealt with it myself, and what happened from the first night did you not know until the third day? Just ask me? What is your attitude? This is how you serve customers? I am speechless. He pursed his mouth and smiled.
It is extremely ridiculous, and extremely sad. If there is a problem with the facilities, the customer will be checked into the room. When the situation is over, there is no attitude or handling measures. It is not as good as an uncle security guard. Where is the quality of people wearing glasses, hotel managers, store managers, bosses, your attitude is like this?
I will crack down on you
Passengers live in safety, well-equipped facilities, environment and attitude.
Five-star praise is not a force for tourists. Tell them to give a five-star praise. It is a real experience for travelers. It cannot be false.
Original TextTranslation provided by Google