Reviews of Beijing China-Japan Youth Exchange Center 21st Century Hotel

Response from Property: 尊貴的客人：您好！非常感謝您抽出時間分享入住體驗，您的反饋對我們至關重要。北京二十一世紀飯店作為承載歷史底藴的建築，始終致力於將經典格調與現代服務相融合，未能到達您的預期，我們深感遺憾。由於年代的問題，房間設施設備略有陳舊，飯店也在考慮升級改造的事宜。我們珍惜每一位賓客的需求，也深知服務細節的重要性。若您願意再次選擇我們，我們將以更周全的安排，為您和家人帶來全新感受。誠摯期待能有機會重新贏得您的認可。祝您：生活愉快！

Response from Property: 尊敬的客人：首先非常感謝您在百忙之中分享您的入住感受，感謝您的坦誠。我們飯店地處東三環黃金地理位置，是一家老牌飯店，由於年代的問題，設施略有陳舊，飯店也在考慮升級改造的事宜。周邊公交車站較多。方便您的出行，我們的性價比是周圍飯店中翹楚。相信您能感受到。我們緊鄰藍色港灣商圈。集購物娛樂美食於一體，方便您的各種需求。園區內有游泳館健身器材。世紀劇院，您方便的時候也可以去嘗試感受一下。北京二十一世紀飯店全體員工衷心期待您再次光臨。我們一定會為您的下次出行創造美好的回憶。祝您：生活愉快！

Response from Property: 尊貴的客人：您好！感謝您的五星好評。您的認可比什麼都珍貴，我們始終珍視飯店的優越地理位置，希望以便利交通為每一位賓客的出行省力。看到您對房間的乾淨整潔非常認可，這是我們優秀客房團隊的主要職責。工作人員熱情的待人接物，也是我們“以客為主”想傳遞的温度，從高性價比到一層咖啡驛站的設立。正是我們想通過細節讓您的居停更加舒心愜意。未來，我們會繼續守護好這些讓您信賴的細節，無論是服務温度，房間品質還是問題響應，都力求保持初心，隨時盼着您的再次光臨，為每一次出行增添舒心的回憶！祝您：生活愉快！

Response from Property: Dear Guest, Thank you for choosing the Beijing 21st Century Hotel and taking the time to share your experience. We have immediately investigated and followed up on your feedback. As October this year was colder than usual, the hotel implemented heating measures according to the Beijing municipal government's unified arrangements. We have not yet received official notification regarding earlier heating. We hope you understand. Thank you for your feedback. We value your experience during your stay and sincerely apologize for any inconvenience caused. We cherish the needs of every guest and understand the importance of service details. We hope to have the opportunity to make amends in the future and provide you with a comfortable stay again. Wishing you a pleasant stay!

Response from Property: Dear Guest, We highly value your feedback during your stay. Every experience is important to us. We sincerely apologize for any inconvenience this may have caused you due to the hotel's age and ongoing renovation plans. We cherish every guest's experience, and your feedback is crucial to our improvement. Beijing 21st Century Hotel is committed to providing excellent service and a comfortable environment. We will continue to strive for excellence and look forward to serving you again in the future. Thank you for your feedback. We wish you a pleasant stay!

Response from Property: Dear Guest, Thank you for taking the time to share your stay experience. Your feedback is invaluable to us. As a building steeped in history, the Beijing 21st Century Hotel has always strived to blend classic style with modern service. We sincerely regret that we were unable to meet your expectations. Due to its age, the room facilities are somewhat outdated, and the hotel is considering upgrades and renovations. We value the needs of every guest and understand the importance of service details. If you would like to choose us again, we will make more comprehensive arrangements to bring you and your family a completely new experience. We sincerely look forward to the opportunity to regain your trust. Wishing you a pleasant stay!

Response from Property: 尊貴的客人：早上好！首先，感謝您的五星好評！由衷的感謝您細緻的入住反饋。每一條都是我們精進的重要指引。很高興您對地理位置的讚譽。我們位於東三環的黃金地理位置。毗鄰各大使館以及朝陽公園，藍色港灣商圈。為您的出行帶來便捷。能為您的旅途增添獨特記憶，讓每位賓客在繁華都市中覓得寧靜的港灣。看到您對餐食以及服務品質表達的讚賞，我們十分欣慰，關於餐食，我們將持續優化中西餐品的均衡搭配與更加豐盛。我們的團隊都秉持着對所有的賓客周到熱忱的服務理念。承蒙厚愛。北京二十一世紀飯店全體同仁定將以更飽滿的熱忱，靜候您的再次光臨。續寫更多美好的旅途故事！祝你：生活燦爛！

Response from Property: Dear guest, we apologize for the disappointment and disappointment you experienced during your stay. We are deeply sorry. Regarding the room facilities you mentioned, they are slightly outdated due to their age, and we are currently researching upgrades. We have also noted the hair issues on the mattress and bathroom, and will immediately optimize our service processes and strengthen staff training. We are actively communicating with relevant departments to address these issues as quickly as possible. We always prioritize our guests' experience, and this incident was truly substandard. Your feedback serves as a reminder of our commitment. We deeply apologize for the inconvenience you experienced during your stay. We will continue to work hard to improve and look forward to serving you again in the future. We hope to provide you with a brand new experience and regain your recognition and trust. Thank you again for your interest and support in our hotel. We wish you a happy life!

Response from Property: Dear guest, first of all, thank you for your candid disclosure of the issues you encountered during your stay at our hotel. We deeply regret that your expectations were not met, and please allow us to express our sincerest apologies. We have noted your concerns and take your feedback very seriously. We have notified the relevant departments and will strive to improve these issues as soon as possible. The hotel is also considering upgrading its facilities and equipment, and we look forward to the opportunity to provide you with even better service in the near future. We enjoy a prime location on the East Third Ring Road, adjacent to various embassies, Chaoyang Park, and the Blue Harbor Business District. Our hotel offers a comprehensive array of entertainment, dining, and shopping, making travel convenient for you and your family. We also offer excellent value for money. Your feedback is an important guide for us as we continue to strive to provide an excellent experience. We look forward to welcoming you again. Witness our continued progress and wish you a happy life!

Response from Property: 尊貴的客人：您好！感謝您在百忙之中給予我們的好評，更感謝您對地理位置，交通便利以及周邊環境的高度認可。我們一直深知長途旅行後的疲憊，所以始終把人性化服務放在心上，能為您提前安排房間休憩，緩解旅途勞頓，是我們最想做到的事，從您抵達酒店的那一刻起，我們就希望用真誠的關懷，貼心的安排，讓每一位遠道而來的客人能卸下奔波的疲憊，感受到舒心與安心。床上用心都是我們精心挑選。一樓為您提供了咖啡驛站，更能體驗温馨之感。未來我們會繼續堅守這份初心，把細緻與温暖融入服務的每一個環節，不辜負每一份信任與選擇。盼着您下次的光臨，北京二十一世紀飯店隨時為您備好如同歸家般的舒心旅程。祝您在這座城市的旅途圓滿順遂。生活愉快！

Response from Property: 尊貴的客人：您好！收到您對酒店的細緻好評，每一句分享都讓我們格外珍視。作為老牌酒店，我們始終以“地段優勢+品質服務”為核心，紮根在東三環黃金地理位置。既方便您的出行，又能讓您欣賞到藍色港灣漂亮的夜景。這份地理優勢我們會一直用心維護，我們飯店與周邊酒店相比，性價比較高。無論從地理位置，環境，交通便捷，服務熱情，都不輸五星級酒店。一樓還為賓客們準備了咖啡驛站，讓香濃美味的咖啡趕走旅程途中的疲憊。您的反饋是我們繼續前行的動力，提升體驗的重要參考，我們特別期待能有機會再次為您服務，讓您感受到我們的調整與進步。也盼着能為您的下次旅程帶來更舒心的體驗。祝您：生活愉快！

Response from Property: Dear guest: Hello! We are very sorry that you were not satisfied with your stay. We have recorded your feedback as soon as possible. Thank you for your supervision of our work. Due to the age problem, the facilities are a bit old. The hotel is also studying the gradual renovation and upgrading of our hardware facilities. We attach great importance to the guests' stay experience. In early July, the "Beijing Summer Cultural and Creative Fair" will be held in Blue Harbor. At that time, there will be many Internet celebrity food, charity sales, exhibitions, cultural and creative markets, live performances by intangible cultural heritage inheritors and other activities. Looking forward to your visit again. In the future, you will feel our changes and sincerity. I wish you: a happy life!

Response from Property: 尊貴的客人：您好！非常重視您在入住期間的體驗反饋。每一份感受對我們而言都至關重要。您提到的服務人員微笑的問題，我們已第一時間通知相關部門。讓您在行程中增添了困擾，我們深感歉意。我們始終珍視每一位賓客，您的反饋是我們提升的重要依據。感謝您對房間設施，衞生和環境的認可，雖然建築風格沉澱着古樸的韻味，但在服務與衞生上始終追求與時俱進。説到環境，您樓下不遠就是朝陽公園，如果您在傍晚時分沿着亮馬河畔漫步的話，那麼一定會感受到都市繁華中不失寧靜的氛圍。北京二十一世紀飯店一直致力於為客人提供優質的服務和舒適的環境，我們會不斷努力，期待在未來能有機會再次為您服務。感謝您對我們的監督。祝您：生活愉快！