Beijing Lezai Nanluo Boutique Hotel Reviews

This is a cozy boutique hotel set within old traditional buildings. Location is right in center of the popular Nanluoguxiang shopping street. Few minutes walk from the subway. We travelled as 3 couples (6 adults), so we booked the family suite which was advertised as 3 beds in 1 suite suitable for 6 adults. Unfortunately the description of this suite was a little lacking and we realised that it is actually 2 beds in the living room without separating walls or doors while the 3rd bed is in the upstairs loft. And there is only 1 bathroom in the loft for the whole suite. The shower had hot water but pressure was not as strong as we liked. The suite comes with a pantry with fridge, electric hob, kettle and washing machine (laundry detergent pods included). And all of these including the snacks and drinks are complimentary. The staff will take your clothes to the dryer for you and placed them back in your room when done. They also offer complimentary coffee / tea all day in the dining room with some simple snacks. Breakfast is a mix of simple western and chinese options (like beef noodle and wonton soup). Yummy and adequately satisfying to start the day. We also loved that they offered small complimentary accessory items like heat packs to warm your hands, lighters, nail clippers, etc. What the suite lacked, the staff made up in abundance. For a small boutique hotel, the service was amazing. Even with the language barrier, the staff were always smiling and willing to help make our stay as comfortable and worry-free as possible. We like to praise a staff in particular, Xiaoyan. We dealt with her more than others and she was the best. We had trouble hailing cars to get around the city, so she offered to book the cars for us using her personal account. She then paid for the car hire with her own money first and trusted us to then pay her back at a later time at our convenience. And on the day of our checking out, we needed to send our luggage to another hotel while we continued on our tour. Again Xiaoyan and her colleagues, helped to arrange a car to take our luggage to the next hotel. And because we were not going with our luggage, one of her colleague offered to escort our luggage to ensure they got there safely. They did all this without us asking and without asking for any compensation (we did tip them for their helpfulness and generosity). We definitely recommend this hotel for all the complimentary services and items they offer but mostly because of the staff and service. But maybe consider booking individual rooms with attached bath.