Reviews of Zsmart Hotel (Beijing West Railway Station North Square)

Response from Property: ​​尊敬的客人：​​您好！非常感謝您抽出時間分享入住體驗，我們真誠致歉未能為您提供舒適的住宿環境。對於房間內的吸煙問題，我們深表歉意，這確實不符合酒店的無煙政策及您的期待。​​我們的改進措施：​​​​加強監管​​：已通知前台與保潔團隊徹底檢查房間，確保消除煙味，並對違規吸煙行為加強巡查；​​快速響應​​：若您未來再次入住，請隨時聯繫前台，我們將立即為您調整房間或提供空氣凈化設備；​​員工培訓​​：重申無煙政策執行流程，避免類似情況發生。您的反饋對我們至關重要，希望能有機會通過更好的服務挽回您的信任。如需進一步協助，歡迎隨時與我們聯繫。祝您生活愉快！​​

Response from Property: Dear guest, thank you very much for your review of our hotel. We will continue to work hard to live up to your review. Thank you again for your affirmation of the hotel. I look forward to visiting you again and wish you a pleasant journey.

Response from Property: Dear guest officer, thank you very much for your support to the hotel. We are still a little disappointed because we didn't get your full 5 points. Maybe the hotel still has something to do. I hope that the guest officer can point out our shortcomings when you come next time, and we will try our best to do better. We will serve attentively so that every guest officer who comes to the store can feel the warmth of home. I hope our service can bring you more surprises and touches. I look forward to your next visit!

Response from Property: 親愛的客官您好，非常感謝您對酒店的支持，沒有得到您全5分好評，我們心裏還是有點點的失落，十分抱歉沒有讓您有5分的感受，我們會用心服務，讓到店的每位客官都能感受到家一般的温暖，希望我們的服務能給您帶來更多的驚喜和感動，期待您下次到來！

Response from Property: Hello esteemed guest, thank you for your review and valuable feedback. Our facilities and equipment are currently being replaced, and the renovated hotel is no longer ordinary. We welcome you to visit again and wish you a happy life! nd helpful.

Response from Property: 非常感謝您對我們酒店的點評，我們會再接再厲不辜負您的點評。再次感謝您對酒店的肯定，期待再次光臨，祝旅途愉快

Response from Property: Dear guest, thank you very much for your review of our hotel. We will continue to work hard to live up to your review. Thank you again for your affirmation of the hotel. I look forward to visiting you again and wish you a pleasant journey.

Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. Looking forward to visiting again!

Response from Property: Dear guest, thank you very much for your visit. We deeply apologize for any negative feelings you may have had. Booking on the Ctrip reservation website requires a guarantee deposit, and an additional room fee needs to be paid at the hotel. After the hotel confirms your check-in, Ctrip will refund the money to you. It is not the hotel that received the deposit. Please understand

Response from Property: Dear guest, thank you very much for your review of our hotel. We will continue to work hard to live up to your review. Thank you again for your affirmation of the hotel. I look forward to visiting you again and wish you a pleasant journey.

Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. Looking forward to visiting again

Response from Property: Dear guest, thank you very much for your visit. We deeply apologize for any negative feelings you may have had. Booking on the Ctrip reservation website requires a guarantee deposit, and an additional room fee needs to be paid at the hotel. After the hotel confirms your check-in, Ctrip will refund the money to you. It is not the hotel that received the deposit. Please understand

Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. Looking forward to visiting again!

Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. Looking forward to visiting again!