Mercure Beijing Dongzhimen

The fried dishes at breakfast were really salty 🥲. For drinks, they only had soy milk, regular milk, and coffee – not even water. The front desk staff seemed severely overworked and overly enthusiastic, as if guest reviews were directly tied to their KPIs. Hotel staff and guests should be on equal footing; there's no need for staff to demean themselves. Not every guest enjoys being waited on hand and foot. I'm staying at a hotel in Beijing in 2026, not the Forbidden City in 1806. Before this Mercure, I stayed a few nights at the Grand Mercure Xidan, also an Accor property, and the staff there felt much more authentic. I'm giving five stars because I don't want the front desk staff to get reprimanded! I hope the staff at Mercure Dongzhimen are treated better. Also, the bathroom and shower glass is transparent. Even if you're with family, it's a bit awkward. I wonder if this design is due to cost-cutting or a safety concern? 🤔 Plus, there's absolutely nowhere in the bathroom to put dirty clothes or hang towels (there's only a clothesline right in the middle of the shower, at neck height, which I hope no guest gets injured by).

First off, the service was excellent, and the room was really spacious, which my kids loved. The separate wet and dry areas in the bathroom were super convenient, no more battling for space! And those latex pillows? Seriously comfy, I slept really well.

The staff were incredibly friendly, polite, and welcoming. The room's decor was tidy, and everything was spotlessly clean, making for a refreshing and comfortable stay. I had a really pleasant experience overall.

First off, the location is excellent, really close to Sanlitun, which makes shopping super convenient. The hotel itself is very new, and the decor has a great, high-quality feel – honestly, it's the most aesthetically pleasing Mercure I've ever stayed in. They upgraded my room when I checked in; it was spacious, well-lit, and very clean, with a separate wet and dry area in the bathroom. I'd definitely consider staying here again next time I'm in Beijing.

The room was great, and the front desk staff were wonderful. The facilities were excellent, especially the breakfast with freshly squeezed juice! I loved it and will definitely be back again!!

Facilities: Good Cleanliness: Good Ambiance: Good Service: Good Service was excellent.

This hotel offers great value for money, considering its location. My initial room, although without a window, was very well laid out. I decided to extend my stay by two more nights and upgraded to a larger room with a window. They even provided a complimentary breakfast for three during the May Day holiday. The bathroom had a good wet/dry separation, and they promptly provided slippers and toothbrushes for the kids. All the staff were very friendly and helpful.