Vienna Hotel (Beijing Changping Science Park, China University of Petroleum Branch)

The executive suite was uninhabitable due to the overwhelming smell of smoke. I was then switched to a cinema suite, which had practically no windows! Two white walls completely blocked them. Imagine paying a fortune for a dark room. Just before checkout, I found black hair under the kettle. I left in a flash!

Facilities: The room only had central air conditioning, no cooling, and it was so hot at night that I couldn't sleep. The front desk's solution was to turn on the bathroom exhaust fan. However, the exhaust fan was very noisy, and the light next to the bathroom couldn't be turned off. Service: Late check-out was at 2 PM, and they called at 1 PM to urge me to check out. Environment: The elevator smelled strongly of smoke, and the soundproofing was extremely poor. People were shouting loudly in the hallway all morning, making it impossible to sleep. Summary: If you want a bad night's sleep and to be woken up repeatedly the next day, this hotel is a good choice.

The hygiene was a bit sloppy, but otherwise it was fine.

It was terrible; they didn't even provide a towel. It was too late to bother you last night, so I didn't call. I went to the front desk at 7:30 this morning, and they made me wait until 8:00.

The facilities were mediocre and the hygiene was poor. To be honest, this was the worst hotel experience I've ever had. I didn't sleep well at all because there was an indescribable stench in the room that made it impossible to fall asleep. The front desk staff were very rude when I checked in, but the staff the next morning were very nice. Overall, the experience was so bad that I decided to switch to another hotel!

I am 80 years old, and my spouse is 79. We stayed at the Vienna Hotel on June 13th. Because the room temperature greatly affects our health, we called the hotel three hours in advance, specifically requesting that the temperature be set to 26 degrees Celsius. However, when we checked in around 6 PM, the room temperature was 29 degrees Celsius! Our calls were completely ineffective! The front desk told us to adjust the temperature using a robot. We called "Xiaodu Xiaodu," and the air conditioner was set to 26 degrees Celsius, and the fan was working normally. But after waiting for 20 minutes, the temperature was still around 29 degrees Celsius, occasionally showing 30 degrees! What kind of quality is this air conditioner? Did you adjust the room temperature in advance? Did you know this air conditioner had a problem? After going out for dinner, we asked Xiaodu to adjust it to 25, 24, and 23 degrees Celsius, but the temperature remained around 29 degrees Celsius. The temperature still hadn't come down by 11 PM. I want to ask the hotel, you should have known that the air conditioner in room 329 had a problem; at least I could tell the room temperature was abnormal after calling. Since the temperature couldn't be adjusted, why did you assign such a room to an 80-year-old? It was almost midnight, so I had to take out the comforter and cover myself with only a single blanket, but I still couldn't fall asleep! I got up again, opened the window, opened the curtains, and turned on the bathroom exhaust fan to let the air circulate and cool down. I could barely fall asleep, but then I started sneezing and other early signs of a cold, so I got up again and closed the window. This went on and on, and by 7 a.m. I realized I had caught a cold. Because of the cold and lack of sleep, my immunity was lowered, and I felt terrible for the past two days, with a temperature reaching 38.1 degrees Celsius. It wasn't until two days later, when my cold had improved somewhat, that I truthfully reported the problem. I hope that the hotel will genuinely improve its service quality, strengthen air conditioning maintenance, and establish strict regulations to ensure that rooms that do not meet requirements are not accommodated. I want to ask, after you answered my call, did you arrange for someone to check the room temperature? Did you adjust the room temperature? Why didn't you take the customer's request seriously?

So-so. That's Beijing, after all; prices are high.