Reviews of Park Inn by Radisson Beijing Tongzhou Universal Resort

Response from Property: Dear guest, Thank you for taking the time to share your stay experience. First of all, we sincerely apologize for the inconvenience you encountered during your stay. Regarding the limitations of our staff's English communication skills, this is indeed an important area where we need to improve. We have begun to strengthen foreign language training for all employees, especially front-line service staff. We are deeply sorry for the issue you mentioned about the untimely cleaning of the toilet after repair. We have reviewed the collaborative process between repairs and cleaning to ensure that similar situations do not happen again. We have placed the English room manual in the room, which also includes how to use the air conditioner, hoping to help overseas travelers. Regarding the feedback on limited dining options, our dining team is expanding the menu to add more international options. Thank you for your understanding and patience. Your valuable suggestions will help us provide better services to international guests. Looking forward to the opportunity to provide you with a more complete accommodation experience in the future. Sincerely regards, Hotel Management Team

Response from Property: Dear guest: Thank you very much for your evaluation and suggestions of our hotel! We are glad that you have a good overall impression of the hotel. Your feedback on the lack of laundry facilities is very valuable. We have realized that the existing number of washing machines and dryers cannot meet the peak demand, resulting in the congestion you mentioned. We are planning to add more laundry equipment and considering optimizing the use process of the laundry area, including the possible introduction of a reservation system or time limits for use during peak hours to ensure that all guests can use these facilities fairly and conveniently. Your evaluation of breakfast has also been taken seriously by us. I am glad that you like the taste of our food, and our catering team is also working on enriching breakfast options and providing more diverse options while maintaining quality. Every suggestion of yours is very important to us, and these opinions will help us continuously improve the quality of our service. Looking forward to the opportunity to welcome you again, when we hope to present you with a more complete hotel experience. I wish you a happy life!

Response from Property: Dear guest: Thank you very much for your recognition and love for our hotel! We are very glad that you are satisfied with our convenient location and free shuttle service, which is indeed our advantage. Regarding the issue of repeated breakfast dishes you mentioned, we have carefully recorded it and reported it to the catering department. Your suggestions are very valuable to us. We are planning to enrich the breakfast menu and increase the rotating varieties to provide a more diverse dining experience. We are very pleased that you recognize the overall service and food quality, which is the best affirmation of the team's efforts. We will continue to maintain high-quality service while constantly improving the shortcomings. Looking forward to the opportunity to welcome you again and bring you a more perfect accommodation experience! I wish you a happy life!

Response from Property: Dear guest: Thank you very much for choosing to stay with us and your son. Thank you for your review. We are glad that your son likes the room, but we are also sorry for the inconvenience caused by the lack of windows in the room. Regarding the room temperature, since the temperature in Beijing is generally low in March, the central air conditioner is used for unified heating, and the insulation function of our room is very perfect, we sincerely apologize for the trouble caused to you. Now that the temperature in Beijing has risen, the air conditioner has switched to cooling mode to ensure that the room temperature is suitable. We hope that you can accept our most sincere apologies and look forward to having a better experience next time you visit. Thank you again for your feedback. ——The parkinn team, with heart service, will accompany you to build beautiful memories!

Response from Property: 尊敬的客人：感謝您對我們酒店的認可！我們很高興能成為您前往環球影城遊玩時不錯的住宿選擇。前台小龍一直都是我們團隊中的積極分子，他的友好和樂於助人是我們酒店服務精神的體現。我們會繼續努力，不斷提升我們的服務品質，期待您的下次入住，再次為您提供優質的服務。——parkinn團隊，用心服務，與您同行，共築美好回憶！

Response from Property: First and foremost, we sincerely apologize for this deeply disappointing experience. Your feedback has exposed critical gaps in our service, and we have held urgent meetings to address each issue you raised. While we provided a temporary resting room and luggage assistance, we failed to communicate the cleaning progress proactively.Failure to provide adequate towels and delayed WeChat responses reflect poor service standards. Staff involved have been suspended for retraining.A multilingual service team (including English speakers) has been established, with WeChat response time added to staff performance metrics.We have reviewed surveillance footage and filed a police report.This incident will mark a pivotal moment in our service transformation. Thank you again for all your comments. Wish you a happy life and a smooth journey.

Response from Property: Dear guest, thank you very much for your review! Regarding the Universal Studios you mentioned, we are very happy that the hotel's location can provide convenience for guests who plan to visit Universal Studios. The 10-minute journey and shuttle service can indeed make it easy for everyone to arrive. At the same time, we also noticed that you mentioned that the hotel is far from the city center, about an hour's drive away. We will continue to pay attention to the needs of guests and strive to explore ways to improve transportation convenience. Regarding the problem that there are no convenience stores nearby, we will also consider how to better meet the daily needs of guests. I am very happy that you are satisfied with the room. We are committed to creating spacious, clean and well-equipped rooms for guests, especially some thoughtful facilities for female guests, hoping to bring you a more comfortable stay experience. Thank you again for your evaluation and look forward to your next visit!

Response from Property: 【近環球影城 免費停車 免費班車 近地鐵站】尊敬的客人，非常感謝您對我們酒店的反饋。我們很高興您認可酒店的位置，雖然需要乘坐酒店提供的巴士，但這也是我們為了方便客人前往周邊區域所做的貼心安排呢。至於房間乾淨整潔，這是我們酒店最基本的要求，我們會繼續保持，確保每位客人都能享受到舒適的居住環境。期待您再次光臨我們酒店，我們會一如既往地為您提供優質的服務。

Response from Property: 尊敬的客人，非常感謝您對我們酒店的評價。 很開心您認可我們酒店，並且體驗到了免費前往環球影城的班車服務，這是我們為方便客人出行所提供的特色服務之一呢。 關於您提到早餐存在很多不足之處，我們深表歉意。我們已經將您的反饋傳達給餐飲部門，他們會針對這些問題進行全面的檢查和改進，以提升早餐的品質和種類。我們會不斷努力完善，期待您下次入住時能有更好的體驗。再次感謝您的反饋，希望還能有機會再次為您服務。

Response from Property: Dear guest, we are delighted to see your satisfactory evaluation! Our hotel is strategically located, close to the subway station and has a shuttle service to Universal Studios, in order to provide more convenience for guests. The warm and thoughtful staff is the service concept we have always advocated, and it is our honor to let you enjoy delicious food in a comfortable and relaxing room. Thank you very much for your strong recommendation, and we look forward to your visit again. We will continue to provide you with quality service!

Response from Property: Dear guest: Hello! Thank you very much for your love and praise for our hotel! We are very pleased to see that you are satisfied with the cleanliness and spaciousness of the room. Our cleaning staff always adheres to the high standard of cleaning concept and is committed to creating a comfortable living space for every guest. Your affirmation of breakfast is also a great encouragement to our catering team. We carefully prepare rich and diverse food in the hope of satisfying the taste needs of different guests. In addition, the hotel is only about 300 meters away from the subway station, which really provides great convenience for guests' travel. We hope that such a geographical location can make your travel easier and more enjoyable. Looking forward to your visit to our hotel again, we will continue to provide you with quality service!

Response from Property: 尊敬的客人：哇，您的評價就像一道陽光照亮了我們的一天呢！非常感謝您對我們酒店的高度喜愛，能得到您“超級完美”這樣的稱讚，我們深感榮幸。我們提供前往環球影城的巴士服務，就是希望能為客人的出行增添更多便利，很高興這一服務也得到了您的認可。期待您的下次光臨，我們會繼續努力，保持這份完美！

Response from Property: 尊敬的賓客，非常抱歉給您帶來了如此糟糕的入住體驗，關於空調故障及後續未能妥善解決的問題，我們深感愧疚和自責。得知空調出現問題後，工程同事未能及時修復，且未能為您提供升級房間的解決方案，這完全是我們工作的失職 —— 無論是設施維護的響應效率，還是應急方案的準備，都存在明顯不足，讓您在入住期間受了委屈，我們真心向您道歉。目前我們已立刻核查此事，對相關流程和設備維護計劃進行復盤優化，確保此類問題不再發生。如果您願意給我們一個彌補的機會，歡迎隨時聯繫酒店客服，我們希望能以實際行動表達歉意。再次為給您帶來的困擾深表歉意，懇請您的諒解。

Response from Property: Dear guest,We are glad that you found our staff nice and helpful, and the location convenient for going to Universal Resort Beijing. However, we are truly sorry for the inconvenience caused by the room without a window and the malfunctioning air - conditioner during your four - night stay. This is not the kind of experience we want our guests to have.We will take immediate steps to check and fix the air - conditioner problem, and also make sure to offer you a room with a window on your next visit. Thank you for bringing these issues to our attention, and we look forward to serving you better next time.