Pan Pacific Beijing（Near Tian‘anmen square and Forbidden City）

Our family arrived excitedly in the afternoon to check into the hotel. Usually, rooms should be ready for check-in by 12 PM, but upon arrival, we were told our room wasn't cleaned yet and we'd have to wait an hour. So, we waited an hour, only to be told again that it still wasn't ready. Not only is the efficiency incredibly low, but the service quality is also abysmal. They didn't even bother to call us in advance. To make matters worse, the room wasn't even properly cleaned that day; there was still an adult toy left on the floor, as shown in the picture. The breakfast was also very disappointing and monotonous. For a five-star hotel, you'd expect much more variety. The hotel's value for money is also poor; it's ridiculously expensive.

The Forbidden City Suite I booked this time was actually better than the room I booked last year, but the air conditioning in the room was too noisy, and there were strange knocking sounds at night. Also, there was often a smell of smoke at the door, indicating someone was smoking nearby, which was very annoying. The room didn't get any sunlight, so overall it was just average.

During the National Day holiday, I brought my child to Beijing and specifically chose the Executive King Room at Pan Pacific Beijing. We checked in on October 2nd, and the overall experience exceeded my expectations, making it perfect for a short family trip. The hotel is ideally located at the intersection of Xidan and Financial Street, a prime location not far from the Forbidden City and Tiananmen Square. This made it very convenient to return after exploring the old city's attractions. The surrounding area is bustling with shopping malls, making dining and stocking up on supplies effortless. Upon check-in, the front desk service was warm and efficient. We had noted our family needs in advance, and the staff thoughtfully prepared children's toiletries and slippers, and proactively introduced us to the exclusive benefits of the executive floor. The Executive King Room, at 45 square meters, was spacious and airy, with large floor-to-ceiling windows offering city views. The room's design was a blend of modern simplicity and oriental touches, with soft, non-glaring colors and no strong renovation odor, which was very child-friendly. The extra-large executive king bed had a soft yet supportive mattress, and a choice of pillows, ensuring a comfortable rest for both adults and children. The room was fully equipped with an open-plan bathroom area, featuring both a bathtub and a rain shower. After a day out with the child, they could enjoy a hot bath in the evening to soothe their travel fatigue. The bathroom amenities were of good quality, and the toilet was smart, adding a nice touch. The room also came with a Nespresso coffee machine, tea bags, and a mini-bar, along with plenty of USB charging ports, making it convenient to charge various devices. All the lighting and curtains could be controlled with a single button by the bed. This was very convenient for families with children, as I didn't need to get up to turn off the lights after putting the child to sleep. The soundproofing was excellent; despite the bustling crowds outside during the National Day, the room was quiet once the windows were closed, ensuring undisturbed naps and night-time sleep for the child. The biggest highlight of the executive room was the Pacific Executive Lounge on the 18th floor. Guests could enjoy complimentary soft drinks and snacks all day during their stay. The afternoon tea offered a rich variety of sweets, savories, and fruits, and there was also a light evening meal. After a day of sightseeing with the child, we could head straight to the lounge to rest, have some drinks and snacks, saving us the hassle of finding a restaurant outside. The lounge environment was quiet and elegant, with expansive views, and the staff were gentle and even offered small snacks to the child. The executive privileges also included free laundry service, which was a huge problem-solver given how easily clothes get dirty when traveling with children. The hotel's public areas were also very family-friendly. The indoor heated pool had clean water and a comfortable temperature, which my child particularly loved. There was also a children's play area with picture books and building blocks, where kids could play freely, allowing parents a brief moment of relaxation. The hotel's breakfast buffet offered a wide variety of Chinese and Western dishes, including porridge, pastries, yogurt, and fruits suitable for children, with mild flavors and ample choices. Throughout our stay, the service details were impeccable. Room service was prompt, and any request to the front desk was handled quickly. Hotel security was well-managed; a room card was required for entry and exit, which provided a strong sense of safety when staying with a child. Of course, there was a minor drawback: during the National Day holiday, there were many guests, and seating in the lounge during peak afternoon tea hours could be a bit tight, requiring us to go at off-peak times. Overall, our family stay on October 2nd was very satisfying. The Executive King Room offered comfortable space, the Executive Lounge benefits were practical, the location was excellent, and the family-friendly amenities were thoughtful. It's suitable whether you're visiting Beijing for historical sites or a city leisure vacation. If you're traveling to Beijing with children and want both comfortable accommodation and convenient travel, the Pan Pacific Beijing Executive Room is highly recommended. I would consider staying here again on my next trip to Beijing.

This hotel is pretty good overall, quite decent, after all, it's an established five-star hotel. The room is quite spacious and even has a walk-in closet. However, I think some details could be improved. The carpet in the hotel corridor felt a bit dirty. Since they're already providing Nespresso capsule coffee machines in the rooms, I wonder if the drinking water could be a bit more upscale. 'Bing Lu' (Ice Dew) seems a bit outdated. Robot room service is something all hotels offer now. The breakfast restaurant is on the first floor. I felt the food selection wasn't particularly extensive, quite simple, but overall acceptable. The location is great, right next to Joy City. It's also reasonably close to various attractions, so the value for money is quite high.

My go-to hotel for business trips, haha! 😄 **Room Upgrade:** The hotel kindly upgraded me to a Premium Room on the 16th floor – absolutely wonderful! **Late Checkout:** They also accommodated my request for a late checkout until 3 PM, which meant I could enjoy a leisurely brunch and pack up without rushing. **Minibar:** Enjoyed the minibar too, especially the satisfaction of a cold Coca-Cola. **Service:** I requested an extra bath towel and tissues, and housekeeping delivered them very quickly. Their response was super prompt. I saw a lot of foreign guests at breakfast and hope they experienced the excellent service Chinese hotels offer~

The Minions-themed room was really fun; my kids didn't want to leave! Everything from the toiletry bag, bath towels, and hand towels to the wall decorations were Minions-themed. My children absolutely loved it.

Hygiene: The room was clean, no strange odors, and spacious. Hotel facilities are well-maintained. Environment: Spacious, well-lit, and excellent blackout curtains for resting. The front desk offered a free upgrade to an executive floor room with a great view. Breakfast was very good, with both Western and Chinese options. Overall, it's one of the better hotels in the area.