This is my first time leaving a negative hotel review, and it's all thanks to the slim young woman working at the front desk on the morning of February 17th (the first day of the ***** New Year). Her service attitude and way of speaking were truly eye-opening.
After checking out in the morning, we asked where we could store our luggage, as is customary. She coldly gestured, “Just put it over there.”
So we pushed our luggage in the direction she indicated, placing it against the wall so as not to block the way. After setting it down, I turned back to her to confirm, “Is it okay here?”
And that’s when the shocking scene began, as if dynamite had been lit. She became extremely impatient, harshly snapping at us, “Don’t put it there! That’s for the robots!”
We quickly bent down to move our luggage. While we were still moving it, she wasn't finished. She continued to grumble sarcastically, “Didn't I just tell you?!” The atmosphere instantly froze. We were completely stunned, exchanging bewildered and angry glances. It was truly baffling! What an undeserved ordeal! I even wondered if I was in a hotel or some institution where one is easily reprimanded.
On the morning of the first day of the ***** New Year, Chinese people traditionally value good omens and look forward to good fortune. We had come down happily to check out, only to be berated by your front desk staff on such an auspicious morning. It was an unforgivable stroke of bad luck. I wanted to argue with her right then, but firstly, we were in a hurry to leave, and secondly, I didn't want to get into an argument on the first day of the ***** New Year. So, I bit my tongue and left the hotel feeling incredibly speechless and with a terrible mood.
I want to ask the hotel management: Is this the appropriate way for a hotel front desk employee to work and speak? Is this how you usually manage and train your staff?
We don't expect overly enthusiastic or attentive service, and we don't even care about smiles. But at the very least, they should be able to speak to guests in a normal, polite tone, right? If this were an unbranded private guesthouse or a small inn, I wouldn't be surprised. But you're operating under the Elong Hotel brand, and for a front desk staff member to have such poor quality and attitude is truly astonishing.
Initially, I thought your hotel was quite good. Although the room facilities were a bit dated, the room was spacious, and the location was convenient. Moreover, the other front desk lady working in the evening and at night had a very good attitude, so I had planned to stay here again next time I visited Universal. Who would have thought that during check-out, I would encounter such an arrogant, rude, and acerbic front desk employee? Given your astonishingly bad service, I suppose you must not care about customer reputation or negative reviews on booking platforms. That's truly something else.
After leaving, I even repeatedly checked whether you are indeed a legitimate hotel under the Elong brand. If it weren't the first day of the ***** New Year, I wouldn't be so bothered and angry. To have such bad luck on the first day of the New Year is infuriating. I will never stay at your hotel again and will tell everyone I know, and their friends, to avoid your establishment. I will also continue to report this to Elong and Ctrip.
Original TextTranslation provided by AI
