Bank Square Town House

Great location, super clean and perfect for a short stay. It even had a packet of crisps to greet you in the room!

Our room was freezing cold and the heating was not working. We were moved to three different rooms, but none of them had working heating. It was snowing outside, the room was extremely cold, and we had to sleep in these conditions. No refund was offered and nothing was done to resolve the situation. Completely unacceptable.

Manager is terrible along with room service staff. I stayed there for 3 night but Im on a business trip/ leisure and wasn't really at the hotel. However i extended my stay to one more night but the Management refused to have my room service until next day check out. Rooms and very small.

We bought a voucher from Living Social for a 2 night stay, I rang the hotel to discover that they didn’t have our booking, Karlos on the phone explained to me that the hotel had changed management and they were over booked and not to travel 4.5 hrs as they don’t have a room for us, they said it living social fault and living social said the hotel has our money it’s between me and the hotel, Has anyone any bother with this hotel before, as I have used living social before and always got my booking. It was a trip to meet family at the Xmas markets, I was so upset as hotels at last minute was 400 to 500 for 2 nights. So the hotel never honour my voucher as it changed management, very badly treated.

Everything was perfect for a mini getaway in Belfast. Amazing location. Clean, adequate rooms. Great hot shower. Towels changed everyday. Tea, coffee facilities in room.

Great location. I had broken my ankle the week before we stayed here. The staff were amazing. They were so helpful. No frills room but it was clean, warm and comfortable. Would definitely stay there again.

If you’re planning a trip to Belfast, I highly recommend booking here. Clean, comfortable, quiet and safe. Walking distance to all major attractions, tonnes of dining options, 15-20 minute walk to Grand Central Station. Thank you Carlos for all your assistance with local recommendations and the tea while I was sick!

The linen should be replaced. Torn bath towel and soils stains on bed duvet. Rubbish outside the window. Carpet was stained.