Bank Square Town House

Rooms are dirty and stale, also was stinking of cigarette smoke! We had room number 1, it had a disabled bathroom with a wet floor, the water goes everywhere to the point the whole place was soaking! The hair drier was smoking when being used! Defo not worth the money!

After a one night stay would never go back due to cleanliness. We were in room 4. Bathroom had mold all over shower the shower head was black with mold . Room smelt stale carpets had stains all over them . For £150 per night was terrible value for money . Only good point was the location .

Great place to stay. Beds are very comfortable. Staff very friendly. Adrearno the receptionist is very helpful. You might hear a bit of noise at closing time but what do you expect within a busy night life. It didn’t bother us at all. Very good will definitely stay again

Bank Square Townhouse won't tell you your room will be right beside a busy pub/beer garden, in fact no one will mention it until you annoyingly find out for yourself. They're more than happy to take your money but they conveniently forget to inform you, you'll need to bring the world's best ear plugs to have any chance of getting a good nights sleep! I don't appreciate that at all especially when they're charging over a 100euro per night! For that sizeable sum you get to fall asleep to the sound of drunk yobs screaming and heckling one another into the wee hours with loud music blaring in the background. The constant sound of drunks hollering at each other right outside your window won't stop until at least 1am from Sun-Wed but if you're really unlucky you'll get to hear them until at least 2am from Thurs- Sat, by the time everyone leaves. The yelling, jeering, vomiting and at times, drunken crying is so loud you almost feel like you're down there with them all, so if that's what you're looking for when you put your head on the pillow - you've come to the perfect place! As if that wasn’t bad enough some of these drunks can end up in the room beside you after the pub has closed, so instead of the noise going away it actually gets amplified like it did during my stay. When I reported my noise complaint to reception, no one came to quieten these intoxicated people down. There was literally 3-4 men in a room beside me jumping around and shouting at each other until the next morning. The hotel said someone should have come to address the noise inside the room as that is their policy. That sounds great but there’s a big difference between what is policy and what is reality. No one came, so only God knows what that night duty employee does with himself all night if he’s not ensuring paying guests are ok. It’s literally the number 1 thing you’re supposed to do on a night duty shift but in this hotel they don’t even bother to check their inbox to see if anyone has reported anything. The level of incompetence is ridiculous. The night duty fiasco just exemplifies this hotel, without the pub/beer garden next door yes, the hotel would be in a great location, but the reality is there is a big drinking area beside this establishment and that means paying guests get hit with a mountain of noise every single night. I’ve stayed in lots of hotels in different city centers, this place is by far the worst one, for one simple reason..you don’t get a decent night’s sleep at all. It should be a hotel for deaf people only.

I have just spent two nights in Bank Square Townhouse when I was in Belfast on business, and it was ideal: really convenient to everywhere I had to be around the city centre. It is a modern basic style hotel - no bar or dining room - but there is no shortage of both pubs and restaurants all around the area. But the hotel's real selling point is its reception staff - I cannot say enough about how friendly and helpful they were. I look forward to staying again whenever I have meetings in Belfast.