Premier Inn Belfast City Cathedral Quarter

Excellent location to explore Belfast by foot. Restaurants and night lfe in immediate area.

Terrible customer service. The meal deal offered was not available, the refund for the meals was done partially three weeks later, and after 9 weeks I am still waiting for the missing refund. Don’t pay in advance any meal to avoid frustration with

The hotel is in dire need of the refurb it's currently undergoing but there are issues with refurbing a hotel whilst keeping it open - some of the rooms don't have heating and some of them have a lot of noise from the construction. Our room was actually fine in that regard, at least the 2nd room we were given was. The 1st room was setup as a double despite booking a twin and checking that with reception at check-in and that room didn't have heating and based on the noise in that corridor during working hours would have been a lot more noisy from the construction. We've had this hotel booked for a long time and we weren't notified about the refurbishment work taking place which we also weren't impressed with. Reception staff were helpful and friendly, and I had to speak to them pretty much daily to get the room keys re-programmed as they kept not working which did seem to be a common and recurring problem with the keys. Wouldn't touch the attached Bar and Block restaurant, appalling customer service. Breakfast was OK but not the best I've had in a Premier Inn by far

So disappointing. Longtime committed customers, especially to this hotel. It has declined so badly. Booking in was unfriendly. Customers, not only myself, we're spoken to very curtly. No need for rudeness. I tried to ignore and excuse this but it continued throughout the 2 day stay. Bar, restaurant staff just as unfriendly. Eye rolling and audible sighing when customers asked for drinks etc. Staff come across as fed up and uninterested. Room very tired and worn out. Light shades/ fixtures ripped and falling off wall.

Yes the location is great right in the middle of cathedral quarter but no hot breakfast available ,(despite having paid for it ) room noisy due to refurbishment works , problems with the shower ,stains in carpets just some of the reasons why we would not stay in this hotel again

Booked a room with a bath and the room we got given had a shower in a tiny bathroom with the sink in the bedroom. The duvet was stained and floor was dirty. Construction under our window which we weren’t made aware of

Room must about below 15 celcius when i entered. There were two electric heaters in the room, even with both running it took hours to warm the room up. Same again when i came back the following day. Spoilt be being horribly cold.

very comfy bed and excellent central location.Hotel needs a revamp as tired and dated. Needs new carpets and fresh paint.Room 219 very cold and heater in room.Once heater is on its ok but defintey need it for room.

What was good Location good for bars, restaurants and shops. Comfy bed Breakfast was good Staff friendly but some did look fed up. What was disappointing Room (3rd floor) very disappointing, no heating. Dirty windows, bathroom sink is in the bedroom, television was not working. View was awful. The “Standard Room” photo that was advertised online was absolutely nothing to what we got. We were advised 2 days prior that there was work being done on the floors above I asked if that would just be on the Saturday and was told “yes” however drilling was going ahead on the Sunday too. For the money we paid for this stay (plus extra to get in early comical) the standard of it was by far the worst Premier Inn we have stayed in. I would think twice about recommending this hotel.