Guest User
December 4, 2024
Disorganised and not up to normal standard. Arrived on Saturday, very busy and it was do it yourself to leave your luggage, which didn't feel very secure. Had booked breakfast for 2 of the mornings and none of this was done correctly either. Requested room to be cleaned on 4 occasions over our stay and still waiting for this to be done. Had to request towels as none were provided. Restaurant was busy but this was no excuse for the service, the manager wasn't helpful at all with the mix up with the breakfast bookings and quite sharp in his attitude. The continental selection was shocking, croissant, pan au chocolate, pot of yoghurt and a dish of fruit was the selection, no cheese or meats or any of the other things you would expect. The cooked wasn't much better having to wait for things to be readied, very busy restaurant with one chef and a very small serving area for a buffet breakfast. Neither was worth the money. Only positive thing was the young barman who was polite and helpful. Very disappointed as this hotel is in a great location but wouldn't return.