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October 31, 2023
Despite phoning in advance to advise he would be checking in around 2am, the hotel reception told my son there were only three rooms left with 5 people trying to check in, the room was paid for in advance to ensure availability. As a result some may have to go elsewhere. Luckily for him he secured a room, however when he entered the room there was already someone sleeping in the room.
After a long journey this is not the level of service expected of a hotel like the Europa, not to mention the safety of the guest already sleeping in the room was compromised.