InterContinental Hotels Seattle Bellevue

From the moment we arrived at the new Intercontinental, we were impressed by the service and warm hospitality. Every staff member went above and beyond to make our stay special, but a special mention goes to Leanne, the Concierge, whose thoughtful gesture truly made our experience unforgettable. Leanne took the time to call ahead to the restaurant where we had a reservation and let them know it was our wedding anniversary. Thanks to her kindness, we were welcomed with rose petals on our table and treated to a delightful dessert, making our celebration even more special. The hotel is stunning, with elegant decor, comfortable accommodations, and an ambiance that exudes luxury. We recommend the Intercontinental and will definitely be returning!

The InterContinental Bellevue is a beautifully designed hotel with high-end finishes, plush bedding, and premium amenities like Byredo bath products. The first-floor staff, including front desk, valet, and bell desk, were outstanding—kind, attentive, and professional. Unfortunately, despite the aesthetic appeal and strong service from the front-line team, operational issues, a lack of responsiveness from management, and excessive fees make this hotel a frustrating and disappointing experience. The Good: • Outstanding front desk, valet, and bell staff—the first-floor team provided warm, professional, and attentive service. • Beautifully designed rooms with high-end finishes and extremely comfortable bedding. • Nice in-room amenities, including a coffee maker, tea kettle, and Byredo toiletries. The Not-So-Good: • Lukewarm water in the shower—both at night and in the morning. This is completely unacceptable for a luxury hotel. • After experiencing lukewarm water in the evening, we emailed the front desk hoping for a resolution by morning. The response? “We are terribly sorry for the water temperature in the evening. Please let us know if you are still experiencing the same issues this morning.” • No mention of engineering addressing the issue, no proactive steps taken, and no explanation. • The morning shower was just as lukewarm, showing that nothing was done to resolve it. • This isn’t just bad service—it signals that management is aware of the issue but either unwilling or unable to fix it. • Only four adult entrée items on the room service menu. A luxury hotel should offer a more robust selection. At the very least, it should match the lobby bar menu, which is also quite limited. • Bathroom lighting is too dim, making it impractical for applying makeup or detailed grooming. • Loud, sporadic clicking noises from the HVAC system made for a terrible night’s sleep. The system clearly needs calibration. • Valet-only parking at $65 per night, with no self-parking option—an expensive and inconvenient limitation. • The $25 per night “amenity fee” is not a perk—it’s an unavoidable surcharge, with only $15 of it returned in hotel credit. It feels like an added cost rather than a benefit. • Expect to pay about $100 per night over the published rate once you factor in parking, the amenity fee, and taxes. • Dining options are both limited and overpriced, making it an easy decision to eat elsewhere. With so many excellent restaurants nearby, the hotel’s offerings are unappealing. • In-room essentials (cotton balls, Q-tips, etc.) were missing from the designated amenities box. • This has been mentioned in multiple reviews, yet management has done nothing to address it. • Odd design miss where the desk lamp partially blocks the TV view. A small but frustrating flaw in an otherwise well-designed room. Final Thoughts: The InterContinental Bellevue looks the part of a five-star hotel, but the service and operational execution make it feel more

Twice a year I’ll stay in downtown Bellevue and visit a couple of my favorite restaurants. I stayed here in January 2025. Having stayed at other InterContinentals across the world, here are my thoughts: Pros: The hotel is new and is located in downtown Bellevue. There are many excellent restaurants within walking distance, as well as numerous places to shop. The room was very nicely decorated in a modern design. I immediately noticed a pleasant, clean smell in the room. The bed was very comfortable. The bathroom was spacious and had excellent water pressure. The heating/AC worked well. I like the room cool at night, but warm in the morning. No issues with it at all. The staff were all very kind, helpful and friendly. The person checking us in, Adriana, did so quickly and pointed out places to explore. The concierge, Leanne, was amazing! She had plenty of great restaurant tips, with a few discounts to offer. The manager Ali, who I spoke to on the phone, was very helpful and professional. The buffet breakfast overall was good. It did offer some options and was quite delicious. Now, the cons….I booked my stay in the InterContinental website. On the day of checking in, I noticed a special on their website. The special, which was about $120 MORE than I originally had booked, offered parking and breakfast for two. I called the hotel (the number listed on Google for the Bellevue location), but was routed to a call service in Asia. When I asked to make the change to take advantage of the offer on their website, I was told it was impossible. I was told the ONLY way to take advantage of the offer was to pay a cancellation fee on my initial booking and then rebook using the offer. Keep in mind, I was trying to give the hotel MORE money than I initially had booked. I ended the phone call quite frustrated. I called a second time, hoping to directly contact the hotel. I again reached a call center in Asia. Why they outsource their calls to Asia is beyond me. Other 4 star hotels in Bellevue, including the Hyatt and Westin, can easily be directly contacted. Same thing when I called the second time…they said making a change (ie spending more money) was not possible. I asked to speak to a manager. They put me in touch with someone in Bellevue, but the phone connection was terrible. There was a delay on the phone with an echo. I asked to speak to someone else. I was connected to a manager named Ali. She was very understanding and apologetic and told me the change could be made, without penalty. I asked her if she could book it for me, but she said it needed to be booked online. By this point, I was frustrated and ready to book at the Westin, which I’d stayed at a few times before. After getting off the phone with Ali, I decided to try and book the special offer online. I did without any complications. Ali did call me back a few minutes later saying she also could book it for me. Altogether, it took me 74 minutes to change this reservation. Had I simply bee

The staff was very welcoming and made my stay quite enjoyable. I don't frequently leave reviews regarding my stays but I had to recognize the staff for their dedication to excellence. Susan, from the front office team was very professional & delivered world-class customer service. I will definitely be returning to this property for all my trips back to Washington.