When I booked this hotel, I expected to have a comfortable and enjoyable stay, especially when it came to resting and sleeping. However, upon arrival, I was disappointed to find that the room assigned to me was on the sixth floor, just below the roof, without air conditioning during exceptionally hot weather. I immediately informed the reception staff about the issue with the air conditioner. They assured me they had contacted the responsible company and promised the problem would be resolved as soon as possible—a promise they reportedly had been making for four years. Despite these assurances, no one ever came to fix the malfunction.
The heat in the room was unbearable, especially since it was right under the roof. I struggled to sleep due to both the high temperatures and excessive sweating. Eventually, I requested another room because I couldn't tolerate staying there any longer. The reception staff refused, claiming their manager had decided against providing any alternative arrangements. Desperate for a solution, I reached out to a friend who speaks Spanish to communicate with them directly. After repeated attempts, I was finally given a smaller room on the ground floor.
It was clear that this second room did not match the price or quality of the original one I had booked. Nonetheless, it did have a functional air conditioner, and at that point, my primary concern was finding relief from the heat. Despite settling into this new room, the entire experience was unpleasan
