Pierre & Vacances Benidorm Levante

Reviews of Pierre & Vacances Benidorm Levante

Pierre & Vacances Benidorm Levante

Av. de Europa, 22, Benidorm, Valencian Community, 03503, SpainSee Hotel Details
Pierre & Vacances Benidorm Levante
Pierre & Vacances Benidorm LevantePierre & Vacances Benidorm LevantePierre & Vacances Benidorm Levante
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Guest Reviews

7.3/10
67 Reviews
Verified reviews
Location7.4
Amenities7.4
Service7.3
Cleanliness7.3
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Positive reviews(17)
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Negative reviews(24)
Guest User
Standard One-Bedroom Apartment With Balcony
Stay Date Feb 2026
Couple
1 Reviews
7.5/10
Posted on Apr 4, 2026
The place is located in a perfect area near the Bear. The amenities are fair. Could do with a new toilet door as it’s disintegrating on the bottom part.
samantha s
Stay Date May 2026
Family
6.0/10
Posted on Jun 25, 2026
Pros- The apartment is big and spacious and the aircon works well, there is a washing machine and dishwasher which I liked and also a large balcony with a table and chairs and nice view across Benidorm. The beds are also comfortable and there is a free bus every 20 minutes taking you to the beach and back, although this stops at 8pm Cons- the apartment is at the top of a big hill, which is struggle to walk up if you are staying when it’s hot. Our balcony on room 7B was loose and wobbling which was concerning. Please if you’re staying here with children be careful of this! The fire doors leading to each floor had door which kept jamming and you couldn’t open them from the inside, this is also a cause for concern as if there was a fire we would have been stuck. The lift break down a lot, one time we were stuck inside and the door wasn’t opening. The hotel is also very loud, guests listen to music loudly and it’s more of a party goer place than a family friendly apartment.
Response from Property: Dear Samantha, Thank you for taking the time to share your review. We're pleased you found the apartment spacious and appreciated the effective climate control along with the convenience of in-unit laundry facilities. Your mention of enjoying the balcony's views aligns with our goal of providing comfortable living spaces that connect guests with Benidorm's charm. However, we sincerely regret that some aspects of your experience fell short. The safety and functionality of our facilities are paramount, and we've escalated your observations about accessibility features to our maintenance team. While our hillside location offers panoramic views, we understand it can present challenges which our complimentary shuttle aims to mitigate. We're also reviewing noise management protocols to better balance in our vibrant neighborhood. Finally, we're glad the shuttle service helped you access Levante beach and that our bedding provided restful nights. Our team remains committed to ensuring all appliances and amenities meet the standards you experienced in these areas. We look forward to seeing you again! Best regards, Manager
Angela R
Stay Date Jun 2026
Couple
4.0/10
Posted on Jul 8, 2026
Purely my own fault for not taking notice of the reviews but these are not the apartments for over 40s.. Fine for stag & Hens but not for older couples.. Booked and requested a double bed and a low floor.. no response to my email but just thought it would be fine.. On checking in was told double beds are only on the higher floors..ended up on floor 4 which was ok with single beds.. Pros.. 1..Apartment clean & spacious 2..Bar man very funny & pleasant Cons.. 1..Not suitable for anyone with health issues long walk to beach uphill coming back 2..Towels have to be kept for 5 days before they are changed also housekeeping came into our room once in 11 days. 3..Toilet rolls . 2 on arriving 1 complimentary if you need any more you buy yourself. 4..Take your own rubbish out.. 5..Reception staff very unhelpful we were being picked up at 5pm on day of leaving we asked the day before re late checkout room was told to come back next day.. asked on leaving day..one word spoken "impossible" very rude.. 6..Also no shade round pool.. Well you get what you pay for and the Riviera this is not..
Response from Property: Dear Ángela, Thank you for sharing your opinion following your recent stay at Pierre & Vacances Benidorm Levante. We are pleased to know you found your apartment clean and spacious, providing a comfortable base during your stay. However, we sincerely apologize that your experience fell short in some areas. While our location near Levante Beach offers vibrant surroundings, we understand that the uphill return walk may pose challenges for some visitors. While cleaning is included for longer stays of at least a week, our team is always available to assist with additional services upon request. We also regret the communication issues you encountered and will reinforce our commitment to courteous, solution-focused interactions. Nonetheless, we appreciate your kind words about our bar team, who strive to create welcoming moments for all guests. We hope to be able to welcome you on a future occasion. Best regards, Manager
Jessica A
Stay Date Jun 2026
Traveling with friends
8.0/10
Very good
Posted on Jul 5, 2026
After reading the reviews, I was practically dreading coming here, but wow—I was pleasantly surprised! It was absolutely perfect for our group of four. The rooms were clean, spacious, and tidy when we arrived. The pool was a little on the small side, but it wasn’t really an issue. Some days were busier than others, but that’s not the hotel’s fault. On our last day we struggled to get a sunbed, but people were constantly coming and going, so beds did free up throughout the day. The location was great. It’s about a 10-minute walk down to the strip, and getting a taxi back to the hotel cost us around €5–€8. We found it was much easier and cheaper to get a taxi from the taxi rank rather than hailing one. Whenever we wanted one from the hotel, the reception staff were more than happy to order us a taxi, and it was never any trouble. Overall, I honestly don’t think this hotel deserves some of the negative reviews it gets. If you’re looking for a clean, comfortable, well-located place to stay without spending a fortune, I’d definitely recommend it. We’d happily stay here again!
Response from Property: Dear Jessica, Thank you for taking the time to share your review. We're delighted your group found our apartments clean and comfortable. Our team takes pride in maintaining welcoming spaces for guests to relax in after exploring Benidorm. That said, we regret any inconvenience with outdoor facilities during busier periods. While our pool area offers 30 sunbeds, we acknowledge seasonal demand and appreciate your understanding. Finally, we're thrilled our central location served you well. Being walking distance from local attractions while offering affordable taxi options aligns perfectly with our goal of combining convenience and value. We do hope we can welcome you back in the future. Kindest regards, Manager
KatieCooke
Stay Date May 2026
Couple
6.0/10
Posted on Jun 28, 2026
I was a bit nervous staying here reading the reviews, I was so scared about paying the deposit on card but I didn’t want €200 in cash on the last day. I paid the deposit on my Starling debit card and it went straight back on instantly. The staff were ok, the atmosphere round the pool was fun at times. The worst part was our room smelt foul, I think it was the drains. We didn’t say anything as we only stayed two nights and we got used to it (ish) It was ok, no major complaints, the room was clean and spacious. I wouldn’t stay again but it wasn’t as bad for us as people have reviewed previously.
Response from Property: Dear Katie, Thank you for taking the time to share your review. We’re pleased to hear the deposit process was straightforward for you, and that you found moments of enjoyment around our pool area. However, we regret the issue you encountered with your room’s environment. Our team is always ready to assist guests during their stay to ensure comfort, and we encourage reaching out directly for immediate support. Finally, we’re glad your apartment met your expectations in terms of cleanliness and space, which we strive to maintain for all our visitors. We hope to welcome you back. Best wishes, Manager
Mathew W
Stay Date May 2026
Traveling with friends
10/10
Outstanding
Posted on Jun 19, 2026
Stayed here for a 4 night stag weekend. Literally perfect, polite bar and hotel staff, always happy to help, 200 euro deposit back instantly (paid in cash), no problem getting a lounger, even at 11am, drinks purchased at the bar aloud at the pool, no issues, we always disposed of our empties etc, rooms spacious, clean, steady walk to the beach and bars. If wanting a cheap and cheerful hotel, especially for a hen / stag do, it’s perfect. Thankyou for a great stay.
Response from Property: Dear Mathew, Thank you for this fantastic feedback about your recent stay at Pierre & Vacances Benidorm Levante. We are thrilled you chose our residence for your stag weekend and enjoyed every aspect of your stay. Our team takes pride in providing attentive service, and we’re delighted you found the sun loungers readily available even during peak times. It is wonderful to hear your group appreciated the poolside flexibility and the smooth handling of your deposit. The spacious, clean apartments and our convenient location near the beach and local amenities seem to have perfectly suited your needs for a lively yet comfortable getaway. The entire team look forward to welcoming you back on a future trip. Kind regards,
Alex R
Stay Date May 2026
Family
2.0/10
Posted on Jun 17, 2026
Rude staff uncomfortable beds take £200 deposit without telling you and takes up to a week apparently STILL WAITING noisy all night long would not be back to this hotel
Response from Property: Dear Alex, Thank you for taking the time to share your feedback with us. We sincerely apologize that your stay did not meet the standards we strive to uphold. Your feedback about service interactions and sleep comfort has been shared with our team to drive immediate adjustments. While bank processing times can differ, we are reviewing our deposit communication protocols to ensure complete transparency. Additionally, our rooms on higher floors provide enhanced tranquility and we are always available to assist with any concerns during your stay. We hope that you will give us the opportunity to provide you with a more enjoyable experience in the future. Kind regards, Manager
Angela P
Stay Date May 2026
Family
8.0/10
Very good
Posted on Jun 4, 2026
Location was a little out but didn’t make a difference to us as we like to walk, the apartment was clean and big enough for 4 adults, with en suite in both rooms , the staff was friendly and helpful, definitely value for money , will stay there again ,
Response from Property: Dear Ángela, Thank you for taking the time to share your feedback. We are delighted you found our apartment clean and spacious, comfortably accommodating your group. It’s great to hear the en-suite bathrooms added convenience and that our team’s friendly service made a positive impression. We’re especially pleased you appreciated the quality of our accommodations and found your experience to be excellent value. Your intention to return is the highest compliment we could receive. We hope to welcome you back. Best wishes, Manager
nikkig600
Stay Date Apr 2026
Traveling with friends
2.0/10
Posted on May 25, 2026
Dropped off at hotel at 2am, checkin slow and the guy was rude on reception. Sent off into complete darkness to find the other part of the hotel. Rooms spacious and clean. Only a handful of sunbeds. Check out was again slow with the same attitude. Make sure you get your £200 deposit back, im still waiting for mine. Also no access to any stairway on third flow so if there had been a fire we would of been stuck
Response from Property: Dear Nikki, Thank you for taking the time to share feedback. We are pleased to know that you found your accommodation spacious and clean, as we strive to offer our guests comfortable and well-maintained apartments. However, we regret the delays you experienced at reception, your impression of our team's service and the concerns you raised about pool facilities and fire safety access. Regarding your deposit, processing times can be affected by different banking procedures, and we encourage you to submit your request using this link: https://contactariane.com/?pays=2&l=en&cur_flag=5, with a copy of your statement, so we can assist. We take guest feedback to heart and will address your experience internally to improve our service. We hope to be able to welcome you back for an improved experience in the future. Kind regards, Manager
TRUTHFULLY1973
Stay Date Oct 2025
Couple
4.0/10
Posted on Nov 9, 2025
Nice apartment but the access was hard if you have mobility issues. Not explained in write up . Was put on 16 floor so scary and lifts took forever couldn’t sit on balcony because so windy. Finally got moved to lower floor. But every night things being thrown from upper floors into the pool fire alarm being set off wasn’t a good place to stay as couples maybe a stag /hen weekend thing but will no for the future .
Response from Property: Dear Guest, Thank you for taking the time to share your impressions following your stay at Pierre & Vacances Benidorm Levante. We are pleased that you found the apartment itself to your liking. Your appreciation of the accommodation is truly valued. That said, we are truly sorry to hear that some aspects of your stay did not meet your expectations. We understand you encountered challenges with building access and the allocation of your room, which may have caused concern about the suitability for your needs. The experience with the lifts, the conditions on your balcony, as well as the environment in the public areas, were clearly troubling. We regret that the atmosphere did not feel as welcoming or restful as anticipated, and that other elements such as service, sleep comfort, cleanliness and general value did not leave a more favorable impression. Please rest assured that our team remains at your service 24 hours a day and strives to assist all guests, including those with specific requirements, whenever possible. We hope that you will consider returning and allow us to provide a stay more suited to your preferences in the future. Kindest regards, Manager
Passport14373561297
Stay Date Feb 2026
Solo traveler
10/10
Outstanding
Posted on Mar 25, 2026
Well priced apartments in a fairly central location. There is a slight hill upto the apartments but it wasn't bad and wouldn't say it was a struggle as in other reviews. 200 euro deposit, which went straight back on my card. They didn't even check my room but I always leave accommodation spotless anyway. Only issue was been asked why I haven't checked out a couple of days before my departure day, but it was a genuine mistake and no problem.
Response from Property: Dear Guest, Thank you for this review about your stay with us at Pierre & Vacances Benidorm Levante. We are delighted to hear you found our apartments clean and great value for your stay. It’s wonderful that our central location made exploring the area convenient, and that the deposit process was smooth for you. We always aim to make arrivals and departures as hassle-free as possible. That said, we regret any confusion caused by the checkout inquiry. Our team strives to ensure clear communication, and we appreciate your understanding regarding this oversight. Nonetheless, we’re thrilled you appreciated the ease of your stay, and we hope the proximity to local amenities added to your enjoyment of Benidorm. We hope to have the pleasure of welcoming you again. Kind regards,
C8505NJbarbarar
Stay Date Feb 2026
Traveling with friends
8.0/10
Very good
Posted on Mar 23, 2026
Rooms are fine you just have to empty your rubbish and strip your beds at the end of your stay to make sure you get your 200 euros deposit back...dont believe the reviews that the staff are rude as we found them very polite and helpful..
Response from Property: Dear Bárbara, We value your time and effort in providing feedback regarding your stay at our hotel. We are delighted you found our rooms comfortable and appreciated the helpfulness of our team. Your kind words affirm our commitment to providing a welcoming environment for all guests. We regret any inconvenience caused by the deposit process. This preauthorization is a standard procedure to ensure the apartment’s condition for future guests and is promptly released upon departure once requirements are met. It’s wonderful to know your overall experience was positive. We take pride in our central location, offering easy access to Benidorm’s vibrant attractions and beaches. We hope to see you again. Best wishes, Manager
DanielBell12
Stay Date Aug 2025
Traveling with friends
2.0/10
Posted on Sep 17, 2025
DO NOT STAY HERE. THEY ARE THIEVES. €100 charge for leaving empty water bottles by the sink, stacked for removal by cleaners. “You should have asked for bin bags” Must have been the easiest €100 anyone has ever made - I’m clearly in the wrong profession.
Response from Property: Dear Daniel, Thank you for the time taken to share your feedback with us. We sincerely apologize that your experience fell short of our usual standards. Our team remains available around the clock at reception to address any concerns during stays, as we aim to resolve issues promptly when brought to our attention. Regarding property care expectations, we maintain clear communication about our damage deposit policy which helps ensure accommodations remain in good condition for all guests. Further details about this process can always be found in our pre-arrival information and FAQ section. We hope that we have the pleasure of welcoming you again. Kind regards, Manager
Ken W
Stay Date Jan 2026
Traveling with friends
2.0/10
Posted on Feb 15, 2026
PLEASE AVOID. Do not waste your money. No matter how much of a budget you’ve got, avoid!!!! Especially if you are English or a group of young girls!! I have never felt so unsafe. The staff are HORRIBLE, constantly slag you off (not realising that people can speak Spanish!) say they hate the English, calling us slurs and all sorts!! A male member of staff said he’d need to search my room when I asked for some more toilet paper! Make you take the rubbish out to the bins around the back of the hotels!
Response from Property: Dear Guest, We would like to clarify that our hotel has been closed since January, so the experience described does not appear to be related to our establishment. It is possible that there has been a mix-up with another property. As the review does not concern our hotel, we kindly ask that it be removed to avoid any confusion for future guests. Kind regards, Manager
Laura31894
Stay Date Dec 2025
Traveling with friends
8.0/10
Very good
Posted on Jan 14, 2026
We stayed here 27th Dec - 3rd Jan (for NYE) for 1 week. Before arriving we read the reviews and were really worried about staying here to the point we were going to change hotels. When we arrived, the guy on the desk was friendly and checked us in as quick as he could, it did take a little while but there was 8 of us. We paid €200 deposit per room which would be refunded on checkout. We were given a receipt and also a sheet with terms and conditions which were fair (keep apartment clean, remove rubbish and take bedding off etc) Rooms were basic but a lot better than we expected. They were clean which is alls we ask for. Beds were comfy and we had a huge balcony. Shower was powerful and towels/toilet paper was changed mid week through the stay. On checkout, we ensured everything was ok in the apartment and went down to reception in plenty of time so they could refund the deposit. They went to check our rooms and then refunded the deposit there and then. Our friends paid via credit card and the money went straight back into their account within seconds. We paid via debit card so took around 8 days to go back in. Overall really good stay and would definitely stay here again.
Response from Property: Dear Laura, Thank you for sharing your opinion after your recent stay at Pierre & Vacances Benidorm Levante. We're delighted you found our check-in process efficient and appreciated the clear communication regarding our deposit policy. Our team takes pride in maintaining clean and comfortable spaces, so your kind words about the room conditions and amenities are truly rewarding to hear. It's wonderful you enjoyed the balcony and shower facilities during your stay. We aim to provide practical comforts that enhance your experience, and your feedback confirms we're on the right track. We value your trust in us for your New Year's stay and are thrilled everything met your expectations. Thank you again for highlighting how seamlessly we could process your deposit return, as we always prioritize straightforward transactions for our guests. We hope to have the opportunity to welcome you back in the future. Kind regards, Manager