I arrived on Friday evening for a four-night stay and from the moment I walked through the doors I knew this was going to be a special experience. The property itself is impressive, beautifully maintained, and has a wonderful atmosphere, but what truly elevates this hotel is the team behind it. My room, A401, was absolutely excellent. It was spacious, spotless, extremely comfortable and clearly very well looked after. Everything was exactly as it should be and throughout my stay I genuinely could not find a single thing to fault. The attention to detail in the room and across the property is very clear, and housekeeping did a fantastic job keeping everything perfect. However, what makes a great hotel truly memorable is the people, and this team is exceptional. Every member of staff I encountered was welcoming, friendly and professional. There is clearly a strong culture of hospitality here, with staff who take real pride in ensuring guests have the best possible experience. I would especially like to recognise a few team members who really stood out during my stay. Carlos, the Quality Manager, was clearly very present and engaged with guests, ensuring everything was running smoothly. It is always reassuring to see management so visible and committed to maintaining high standards. At reception, Neives and Sandra were both fantastic — warm, welcoming and always happy to help. Their professionalism and friendly attitude set the tone for the entire stay and made every interaction a pleasure. The bar team also deserve huge recognition for the atmosphere and service they create each evening. Ghahib, Moha, Tania and Rosa were all brilliant — attentive, friendly and clearly passionate about looking after guests. The service was always quick, professional and delivered with genuine warmth, which made spending time at the bar a real highlight. What stood out most during my stay was the consistency of the service. Every interaction felt natural, welcoming and sincere. It is clear that this hotel is run with pride and that the team genuinely care about their guests. It is not often you stay somewhere where everything simply works — great property, fantastic service and a team that clearly enjoy what they do — but this hotel manages to deliver exactly that. Thank you to the entire team for such a memorable stay. I left genuinely impressed and already looking forward to returning. Hopefully next time I will be staying longer
