Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.5
Amenities9.5
Service9.6
Cleanliness9.6
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All reviews(1239)
Positive reviews(1234)
Reviews with photos/video(156)
Delicious breakfast(177)
Friendly front desk staff(162)
Easy to get around(103)
Close to train station(65)
Convenient parking(48)
Stayed multiple times(23)
Awesome gym(10)
Tasty coffee(5)
Negative reviews(5)
Meilizhangsan
Selected Double Room
Stay Date Sep 2026
Couple
22 Reviews
9.5/10
Amazing
Posted on Oct 10, 2026
The service was very thoughtful. Seeing that we had a lot of luggage, the front desk upgraded our room and gave us a welcome gift. They offered warm water upon arrival, and when we left, they even asked if we wanted to take two bottles of water with us. Snacks were provided in the room, and I heard they also offer foot soaking and late-night snack services—this is truly worth praising! The only minor area for improvement is that the air conditioning took a bit long to cool the room. As for the location, it's diagonally opposite the train station, which is very close. However, dragging our heavy luggage through the pedestrian underpass with stairs was a bit inconvenient.
Show OriginalGoogle Translated
Response from Property: 尊敬的客人,您好!感謝您選擇本溪冠廷假日酒店(本溪火車站店),並分享如此細緻的入住體驗。得知前台為您妥善安排、協助行李併為您升級房間,同時準備温水與伴手禮、房間零食以及您提到的泡腳和夜宵服務,讓您感受到貼心與被照顧,我們深感欣慰;也感謝您對酒店服務細節的認可。期待您下次再來,繼續享受更舒適、周到的服務。
Guest User
Twin Room
Stay Date Jun 2026
Family
1 Reviews
10/10
Outstanding
Posted on Jul 21, 2026
The service was thoughtful and attentive, the amenities were comprehensive, and the room was clean and tidy.
Show OriginalGoogle Translated
Response from Property: Dear Guest, Thank you for choosing to stay at Benxi Guanting Holiday Hotel (Benxi Railway Station Branch) and for sharing your valuable experience. Your positive feedback is not only an encouragement to the hotel team but also motivates us to continuously improve our service quality and guest experience. We sincerely look forward to your next visit and wish you a pleasant life and all the best.
Guest User
Cozy Family Room (Smart Control + Fridge + Partial Mountain View)
Stay Date Mar 2026
Family
1 Reviews
10/10
Outstanding
Posted on Apr 20, 2026
The hotel was great, from the ambiance to the service. Miss M at the front desk was very patient and recommended a lot of delicious food and fun places in Benxi. Highly recommend!
Show OriginalGoogle Translated
Response from Property: Dear Guest, thank you for your trust and support of the Crowne Plaza Holiday Hotel. Your feedback is our greatest encouragement. We will continue to strive for higher quality service, and all our staff look forward to your next visit.
Guest User
Double Room
Stay Date Jul 2026
Couple
1 Reviews
10/10
Outstanding
Posted on Aug 20, 2026
Great facilities, very clean, and excellent service. They offer complimentary snacks. The breakfast was plentiful and delicious, with a wide variety of both Chinese and Western options. There's also free parking available. The hotel is conveniently located near the train station, making travel easy.
Show OriginalGoogle Translated
Response from Property: Dear Guest, Thank you for choosing Benxi Guanting Holiday Hotel (Benxi Railway Station Branch) and for sharing your valuable review. We appreciate your satisfaction with the hotel's facilities and environment; we also appreciate your recognition of our service quality and thoughtful care. We are delighted that you enjoyed our complimentary snacks. The rich selection of breakfast options, including both Chinese and Western dishes, and the pleasant taste, are also a testament to our dedication. We look forward to your next visit and wish you a pleasant journey!
Guest User
Deluxe Queen Room
Stay Date Aug 2026
Couple
1 Reviews
10/10
Outstanding
Posted on Sep 22, 2026
Clean,good location, good service and good breakfast. I will book this hotel next time.
Response from Property: 尊敬的客人,您好!感謝您選擇本溪冠廷假日酒店(本溪火車站店),並分享如此細緻的入住體驗,我們將繼續以更高的標準做好每一處細節服務,確保每位賓客都能擁有舒適、安心的入住感受。期待您再次光臨本溪冠廷假日酒店,屆時我們將竭誠為您提供更加完善的服務。
Beibotengmuying
Deluxe Queen Room
Stay Date Jun 2026
Family
7 Reviews
9.7/10
Amazing
Posted on Jul 21, 2026
This hotel was a great choice for our trip, and we had an excellent experience. It's super close to the high-speed train station, so we got there quickly after getting off, which was a huge plus when traveling with elderly family and kids. The surrounding area is an older part of town, so food delivery was convenient, and many popular eateries were within walking distance. The front desk and staff were all warm and friendly, patiently answering any questions we had and resolving issues promptly. Our room was quiet and spotless. Staying here made our sightseeing trip stress-free and enjoyable. I highly recommend it to other travelers.
Show OriginalGoogle Translated
Response from Property: Dear Guest, Thank you for choosing to stay at Benxi Guanting Holiday Hotel (Benxi Railway Station Branch) and for sharing such a wonderful experience. Your positive feedback on the warm welcome and patient answers from the front desk and staff, as well as the quiet and clean environment of the room, is a great encouragement to us. Your recommendation is very meaningful to us, and we look forward to providing you with a worry-free and convenient stay on your next trip.
Guest User
Twin Room
Stay Date May 2026
Couple
23 Reviews
10/10
Outstanding
Posted on Jun 29, 2026
The hotel's location is excellent, and having its own parking lot makes getting around very convenient. The service, cleanliness, and breakfast quality are all top-notch, especially the beef noodles – highly recommended!
Show OriginalGoogle Translated
Response from Property: Dear Guest, thank you for your trust and support of the Crowne Plaza Holiday Hotel. Your feedback is our greatest encouragement. We will continue to strive for higher quality service, and all our staff look forward to your next visit.
Guest User
Selected Double Room
Stay Date Apr 2026
Other
1 Reviews
9.5/10
Amazing
Posted on May 13, 2026
The hotel location is great, and they offer free parking. There are also plenty of dining options nearby. The room was clean and comfortable, and the front desk staff member, M, was incredibly warm, attentive, and thoughtful. Very satisfied!
Show OriginalGoogle Translated
Response from Property: Dear Guest, thank you for your trust and support of the Crowne Plaza Holiday Hotel. Your feedback is our greatest encouragement. We will continue to strive for higher quality service, and all our staff look forward to your next visit.
yongyizheng
Selected Double Room
Stay Date Apr 2026
Business traveler
40 Reviews
8.0/10
Very good
Posted on Jul 19, 2026
There haven't been many new hotels in Benxi these past few years, so I always stay at this one. It's right across from the train station, making transportation very convenient. The hotel also has its own restaurant, which is handy for meals.
Show OriginalGoogle Translated
Response from Property: Dear Guest, Thank you for your continued support and trust in Benxi Guanting Holiday Hotel (Benxi Railway Station Branch), and thank you for sharing your stay experience. Your continued choice is a great affirmation for us. We will continue to maintain meticulous and consistent service quality, striving to provide every guest with a more comfortable and efficient stay experience. We sincerely look forward to your next visit.
Guest User
Selected Double Room
Stay Date Mar 2026
Traveling with friends
1 Reviews
10/10
Outstanding
Posted on Apr 20, 2026
It felt like coming home. They gave us two bottles of warm water when we checked in, and two more when we checked out. Such thoughtful service! Big kudos to the front desk staff.
Show OriginalGoogle Translated
Response from Property: Dear Guest, thank you for your trust and support of the Crowne Plaza Holiday Hotel. Your feedback is our greatest encouragement. We will continue to strive for higher quality service, and all our staff look forward to your next visit.
Guest User
Deluxe Queen Room
Stay Date Sep 2024
Couple
1 Reviews
10/10
Outstanding
Posted on Oct 27, 2024
Very reasonable and good service
It also allows foreigners to stay
Response from Property: Dear Guest, thank you for your trust and support of the Crowne Plaza Holiday Hotel. Your feedback is our greatest encouragement. We will continue to strive for higher quality service, and all our staff look forward to your next visit.
Guest User
Double Room
Stay Date Apr 2024
Family
7 Reviews
8.5/10
Very good
Posted on May 11, 2024
Location is in the Center of the city. It is very convenience to go to anywhere. The room is decorated beautifully and service staffs are very kinds. The room is clean and new.
The restaurant in it serves good food. However, there is no enough cabinet space for hanging clothes and store clothes for people who live longer the 2 days. We had to put our clothes within our luggages. No air conditioner to provide cold air in the early May. The room temperature is more than 25 degrees. If open air conditioner, the roof temperature reached 28 degree. It is too hot for us.
Response from Property: Dear guest, thank you for your trust and support for Guanting Holiday Hotel. We are deeply sorry for the bad experience you had during your stay! The hotel is equipped with central air conditioning. The air conditioning in the northern summer is usually turned on in early June, so the hotel air conditioning is natural wind during your stay. We will feedback the wardrobe problem you mentioned to the leadership and try to meet the needs of the guests during their stay. Your evaluation is the greatest encouragement to us. We will continue to pursue higher quality services. All staff look forward to your visit again.
bezu
Double Room
Stay Date Jul 2024
Business traveler
22 Reviews
8.0/10
Very good
Posted on Nov 16, 2024
Luxurious and in prime location.
Response from Property: 尊敬的賓客,感謝您對冠廷假日酒店的信任和支持,您的評價是對我們最大的鼓勵,我們一如繼往追求更高品質的服務,全體員工期待您的再次光臨
Guest User
Discount Double Room
Stay Date Jul 2026
Family
1 Reviews
10/10
Outstanding
Posted on Aug 29, 2026
I brought my child to Benxi for a trip. The room cost 511 yuan. This was my first time staying at this hotel, and it was great value for money. The service was good, the front desk staff were polite and attentive to guests. I booked it because of its high ratings; I work in the hotel industry myself, so I know how difficult it is to maintain good reviews. The room was clean, the facilities were complete, and the safety instructions were detailed. There were complimentary welcome snacks and drinks, and the front desk could deliver instant noodles and milk in the evening. Fire safety equipment and emergency flashlights were provided and were under warranty. The location is convenient, with parking available, and it's close to the train station and Wanda Plaza, making travel easy. It's a hotel you can stay at with peace of mind. I've attached some photos of the hotel.
Show OriginalGoogle Translated
6/12
Response from Property: Dear Guest, Thank you for choosing Benxi Guanting Holiday Hotel (Benxi Railway Station Branch) and sharing your stay experience. We are pleased to learn that you are traveling with children and were satisfied with the hotel's overall value and service. Your affirmation is an impetus for our continued efforts. We look forward to welcoming you and your family to Benxi again. We wish you a pleasant journey and good health to your family!
Guest User
Selected Double Room
Stay Date Jul 2026
Traveling with friends
12 Reviews
10/10
Outstanding
Posted on Aug 29, 2026
Two years later, I stayed at this hotel again, and it was still very reassuring. They've also added late-night noodles and complimentary foot bath rentals.
Special praise to the young lady on duty on August 28th! We returned late, close to 10 pm, and the foot bath delivery service ends at 10 pm. However, she still delivered it to our room. Thank you so much! We apologize for keeping you from finishing your shift! We will definitely stay here again next time we visit Benxi!
Show OriginalGoogle Translated
Response from Property: Dear Guest, Thank you for choosing Benxi Guanting Holiday Hotel again after two years and for sharing your experience. We are pleased to know that you are still satisfied with the overall service, and thank you for your positive feedback on the late-night noodles and complimentary foot bath rental service. We look forward to your next stay in Benxi and wish you a pleasant journey.