Two Hotel Berlin by Axel - Adults Only Reviews

Of the 3 nights we were staying in the hotel, not a single time did the cleaning lady come to clean the room, throw out the trash or even bring a single towel! So from that side, I am shocked that a supposedly 4 star hotel doesn't have daily room cleaning service. On top of that, the first night there was a - what sounded to me as a fire alarm test and trial at 4 AM! The bright side of this hotel is the lady Pamela which works at the reception, she was very kind and helpful to give us an earlier checkin, and show me all the things around in the neighborhood, advice on transport, restaurants, etc. So thank you for the exceptional service Pamela!

I stayed in the hotel for the 2nd time. room is small but price is competitive

Hab spontan win Upgrade zum Superior bekommen. Wirklich unfassbar guter Service hier. Immer wieder gern hier.

I recently stayed at the Axel Hotel in Berlin for an academic conference and was disappointed with my experience at hotel and even Trip.com services. Despite the high cost of booking compared to nearby hotels or ***********, the hotel did not provide basic amenities such as air conditioning, toothbrushes, toothpaste, water kettle, slippers, and tissues. When I raised my concerns with the hotel staff, they did not address my complaints or offer any solutions. Unfortunately, my stay was further complicated by health issues, which were exacerbated by the lack of air conditioning. Despite having four more days left in my stay, the hotel staff refused to fix the situation or offer me a new room during first three days. Later, they provided everything but you need to go to reception each time . Overall, I would not recommend the Axel Hotel in Berlin due to the lack of basic facilities and poor customer service. Meanwhile, i have compared the prices between *********** and trip.com as my friend’s preferred other sites. His booking includes taxi service, breakfast with big room but in my case, they just provide a room. Hope trip.com will also improve their services and inspect the hotels quality.

The location is good, it is close to the under ground, but the room is little bit small and the WiFi is very weak.

Too expensive for what offer

I hate you and your service

Excellent service, the Chilean receptionist helped us a lot on our trip

Overall it was great, I just think the suit could be bigger for the price

Very good, everything was great, the service was very good, 2 of us had a very good experience, but it was a bit noisy and there were no toothbrushes or towels provided which was sad

Everything great! Nice reception, compared to the "normal" Axel much better, thank you for the courteous late check out!

This hotel is LGBT-friendly, although I'm not. But it still surprised me a little bit. The hotel rooms, like other budget hotels in Europe, are relatively small. But it was quite clean and tidy, and it was a bit quiet. I had a really good sleep during those few days. What is not so good is the hotel breakfast. It has basically not been changed in 11 days. It is always the same, which makes people sad.

Facilities: yes Hygiene: good Environment: small room Service: late breakfast Nice front desk Good location and convenient transportation

Inexplicably said that I used the minibar, and deducted more than 200 yuan from me. There is no proof