Reviews of ibis Budget Berlin City Potsdamer Platz

Probably the worst hotel experience I have ever had. Arrived late and had been told in advance that unfortunately there was no babybed for our child - however I was not told this until I had already paid for our stay. We chose the hotel, because they proclaimed to have private parking, but upon our arrival, the parking was sold out. So we started off with no bed for our child and no parking for our car. The staff was doing their job (yet, not going beyond expectation), so this horrible experience is not about them. They discussed if we should park in the alley behind the hotel, but agreed that it was not safe and recommended parking nearby (at the price of 25€ for one day). What made this stay horrible happened after arrival. We were given a room on the ground floor, which was 10 stairs up with no elevator and I was alone with three suitcases, a stroller and our child to carry up the stairs, while my husband tried to find parking. The room we entered smelled so bad that someone must have died in there. Or at least the room had not been cleaned for a while. There were long dark hair in the bed and dirt and grease on the floor. With no babybed our 2-year old had to sleep on a madres on this floor, since the bed was a bunk bed but with too little space for all three of us. The air condition was set to keep the room at a temperature between 18-22 degrees, however the room was freezing and we could not get the heat up. Finally the pillows were small and flat and we ended up checking out after only 7 hours at the hotel and with a minimum of sleep. So in short: would never, ever book this hotel again and advice you to find something else for your stay.