Provocateur Berlin, a Member of Design Hotels

Overall, I was very disappointed with my stay at this hotel and would not book it again. I've been to Berlin many times, but this was by far my worst hotel experience – especially from a Marriott Group property, where I expected significantly more. Even check-in was chaotic: the deposit amount varied for each guest without any discernible explanation, and I would have had to pay double if I had opted for cash. On top of that, only one of our two room keys worked, and we had to go to reception several times to resolve the issue. The most serious problem, however, was cleanliness: on the very first evening, we found a clearly visible, dried bloodstain on the duvet. Instead of changing the duvet, they simply put a sheet over it. We only had proper, freshly made beds on one day – despite asking multiple times. Combined with the very thin walls, this was extremely unpleasant and unhygienic. Many things were also technically unreliable: the lights and shower were difficult to use, the sink drained poorly, and complaints were largely ignored. As "compensation," we received only a 15% discount voucher for the bar, from which the hotel essentially profited itself – I didn't consider this a genuine gesture of goodwill. In addition, there were hefty charges of €30 per night for my girlfriend's dog, who was only in the room for two days and not even the entire time – without any extras like a food bowl or blanket. My stay was partly for business, so I had little time and yet I constantly had to go back to reception to explain the same problems. The staff were polite, but overall not very customer-oriented, and many problems were met with derision rather than taken seriously. For the price, I expected significantly more – even in simpler hotels like a Motel One, I felt much more comfortable and, above all, cleaner.