Hotel Carolinenhof

I came to Berlin to attend ITB from March 5 to 7 . I booked this hotel since it’s close to exhibition centre . The first two days was good eventhough they will not clean the room unless it’s been asked for , explanation is that for long staying guest cleaning will be done once in 3 days unless you hang the display card for room cleaning outside the door !!!! Worst explanation I have ever got in my lifetime . For your knowledge they are not reducing rates or giving free stay since I am long staying guest and how can they cut off my service for what I have paid for ? No footwear or no dental kit in the room . Breakfast is very much pathetic with one apple , a bunch of grapes , two pears , one citrus fruit for the entire guests staying in the property 🙄. Coming to the bitter experience that I have encountered : I went to hospital today and on the way out I told them I have kept my key locked inside the room ( no key card) . They told will help me unlock it when I come back . On returning from hospital I asked for a cup of coffee from the machine which costs 3 euros and the lady served it and gave me the second key to take back for opening my room and asked me to return when I come down any time . As I was taking the sip , I found it’s extremely cold and asked is this the way coffee is being served ? Their reply is coffee from machine is always cold . My question for them is what’s the whole point of COFFEE if it’s not being served hot . After exchanging words which is not amicably done , they gave me another coffee which is also not that hot but I graciously accepted since I didnt want to create issues because I was not well . The front office lady on handing me the coffee raised her voice and called another lady out from back office and asked me to accompany me to the room to get the first key back . The whole point is to insult me since they doubt I have lost my first key and to take revenge on the three euros they had lost with the first cup of coffee which they had replaced . Keeping staff with these kind of attitudes is not good for the hotel present in a place like Berlin hosting the famous tourism fair ITB .

The real star of this nice, cosy 3* hotel in West Berlin is its reception staff - possibly the best I have ever encountered in any hotel in Germany! Buffet breakfast is also very good and is usually included in the room rate, making already excellent value for money even better. My room was spacious if a bit outdated. Single bed was big enough and comfortable. Bathroom design is very weird - radiator is positioned just next to toilet seat, making the use of toilet uncomfortable - never saw anything similar. Location of the hotel is fine, 5 min walk from metro (U Bahn) station and less than half an hour walk to KaDeWe department store, but surrounding area is a bit dull. Overall it was a very pleasant stay and great value for money!

Hotel staff was friendly. Breakfast was good. Rooms clean. Parking was terrible. No dedicated parking. Customers are expected to find street parking.

Very well kept hotel with spacious rooms and friendly staff. Plenty of options at breakfast. Close to public transport.

One of the best hotel breakfasts I had in a decade! Very very nice hotel - Internet did not work well but they were very supportive to make up for it and it should be fixed by now. I can highly recommend staying at this hotel.

Well connected in Berlin. Comfortable hotel to stay for few nights.

The staff were very friendly and helpful and the breakfast options were excellent and the lady there was very efficient. The room was a good size and very well equipped. You're a bit outside the main centre of Berlin but the U and S travel options make it pretty easy getting around.

Liked the property. Set in a residential area. Walking distance from a few shops. Staff is super patient and friendly. The continental breakfast was superbe. I would definitely stay here again.