Grimm's Berlin Mitte

Stayed here for a week on my first visit to Berlin. Pros: - Very clean - Good location in Mitte, with restaurants, public transport, etc. nearby - Bathroom was nice, shower very strong - Room size was very good (stayed in a Double Deluxe Plus room) - Bed was comfy Cons: - No safe in room - Need (many) more hangers for clothes - No kettle or coffee maker or refridgerator in room - TV only had German language channels - do they only have German guests? - AC was not very cold, and the adjustment dial just spun endlessly (as opposed to have a digital thermostat) Final comment is about the staff - no one was unpleasant or rude, and I get that Germans are not typically emotive or warm and fuzzy people, but at a hotel where you regularly welcome international guests, you need to be trained to at least smile a bit and say "hello and welcome". When I checked in, the person at the front desk just gave me the room key and said "ok"... nothing even about where the lift was. I asked about a nearby laundromat and if it was close enough to walk to, and the response was just "no". I would have expected the concierge of a hotel to say "no, but I could call you a taxi, it will cost about 10 Euro, or an uber, or there is a bus that goes there" or at least offer something helpful. It turns out you could walk there BTW. I don't think anyone was trying to not be helpful, but it's obviously a culture not rooted in customer service, so the management needs to pay attention to this. Fix these things (which could be done easily) and you have a great hotel instead of just a good one.

We stayed over Xmas as a family of 4 (2 adults and daughters 22 & 14). We book 2 rooms and on arrival one of our rooms received a free room upgrade. We booked with breakfast each day and this was decent and self service. Food was good quality with the usual continental options. Staff were very friendly and all spoke fantastic English. Rooms were very spacious and were well kept. The location was great as a base for exploring Berlin. Very close to spittlemarkt metro station and only 3 stops from Alexanderplatz. Easy access to Xmas markets, Brandesburg gate and the museum island.

From the clean and spacious rooms to the hotel staff, this is an awesome place to stay. The staff is very friendly and helpful, especially able to help first time visitors. The restaurant food is wonderful- breakfast buffet includes European and American-style food. Flatbread pizza was a great appetizer or meal and the bar though small was full serve always. The location was easy to access the bus or train or walk or bike. This is a top 2% hotel with everything they have and do. I won’t stay anywhere else in Berlin!