Guest User
January 21, 2026
This hotel is located in a business park, surrounded by office buildings and other commercial properties. I was assigned a ground-floor room that did not have blackout curtains. The curtains provided let light through everywhere, and on top of that, they were not long or wide enough to fully cover the windows. As the photos in this review show, trying to cover one section of the window simply uncovered another, so there was no way to block out the light at all. The photos were taken at night with my iPhone, but the light visible is not a camera effect. It comes from nearby businesses that keep exterior lighting, decorations, and security lights on throughout the night. Because the room is on the ground floor, that light shines directly into the room. I did not even attempt to sleep there, because it was immediately obvious that I would not get any rest in those conditions.
While trying to find the hotel, I could not locate the entrance despite using the address and map link provided in the booking email. I called customer service while walking around outside in the snow with my suitcase and spent about thirty minutes trying to find check-in. The interaction on the phone was rude and unhelpful. After I complained about the lack of blackout curtains, I was moved to another room that was described as an upgrade, although it had the same problem and also lacked blackout curtains. I called again to explain the situation and to ask how anyone was expected to sleep in a room like that. No meaningful solution was offered.
In the end, I left and booked another hotel. My request for a refund was denied through the booking platform. If this were a very inexpensive hotel, some of these issues might be easier to overlook. Given the price they charge, however, the experience is hard to justify, and I would not recommend staying here.
