smartments Berlin Prenzlauer Berg

It was a great stay, well equipped with all kitchen Utensils, a microwave, a fridge, a small espresso machine and an electric kettle. Overall more than satisfactory!

Close to the station, very convenient

Clean room, REWE and Kaufland nearby, 24hr döner and Lansdberger Allee directly beside. Very pleased with my stay, everything went perfectly.

The first room that I was in had so much mold that I had to keep the bathroom door closed and run in while holding my breath to use the washroom. The mold was so bad that it didn't matter if the door was closed, my body was reacting so badly to this. I tried messaging the host MULTIPLE times but never got no response. I had to reach out to ******* then I received an email saying the property will change you rooms. The receptionist took me into 3 different rooms which ALL still had mold so I had no choice but to choose the one with the least amount. I tried my best to avoid the bathroom but I had to shower at one point and wash my hair.. I go to turn on the shower and it DOESN'T WORK!!!!! little droplets of water came out which went from scorching hot to freezing cold. Once again, I reached out to the property and never got a response. The lights flickered, there was no toiletries, and I even had to go to the store to buy toilet paper because they didn't leave me enough. Needless to say this place was an absolute NIGHTMARE from the very first day to the last. ******* tried to reach out to them in hopes of getting me a refund so I could go elsewhere but the property refused and ******* did not help any further. This makes me never want to book another listing through *******, knowing these are the properties they have listed and are not willing to compensate or help in any way. It won't let me post the videos of the shower and the lights flickering but I have them.