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Aeronaut Service Apartments Neukölln-Kreuzberg by Pearl 1
4/518 Reviews

Aeronaut Service Apartments Neukölln-Kreuzberg by Pearl 1

Berlin|1.02km from Karl-Marx-Straße
During my recent stay at your hotel, I encountered a number of issues that affected my overall experience. While the hotel appeared relatively new and clean, there were several areas where improvements are needed. 1. Blocked Floor Drain: One evening, as I prepared to take a shower, I noticed that the floor drain was completely blocked. This was highly inconvenient and unexpected. As a hotel guest, I believe it is not my responsibility to unclog drains manually. The task was unpleasant and should have been addressed by the hotel staff promptly. 2. Lack of Proper Cleaning Services: The cleaning services provided during my stay were disappointing. We had to repeatedly request basic cleaning essentials such as vacuuming and toilet paper. It was frustrating to spend a significant portion of our vacation time coordinating with the cleaning staff, especially considering that our requests were not excessive. 3. Inadequate Floor Cleaning: Upon arrival, we noticed that the floors were dirty and had not been properly vacuumed. This gave a poor first impression and indicated a lack of attention to detail in maintaining cleanliness. 4. Inconsistent Trash Management: The handling of trash was inconsistent. While one of the trash cans was emptied, the other remained full, suggesting an incomplete job by the housekeeping staff. Consistency in maintaining cleanliness is crucial for a pleasant guest experience. 5. Inconsistent Towel Change Service: The towel change service was also inconsistent. Some days, the towels were replaced, while on other days, they were not. This inconsistency can leave guests feeling uncertain about the level of service they can expect during their stay. 6. Misleading Information about Air Conditioning: One of the most significant issues we faced was the absence of the air conditioning system that was promised on ***********. This was particularly problematic as we had a family member with asthma, and the lack of cool air aggravated their symptoms. False information provided regarding amenities is not only misleading but also poses potential health risks to guests. I hope this review provides comprehensive feedback that will assist the management in identifying areas for improvement. It is my sincere hope that necessary actions will be taken to rectify these issues, ensuring that future guests have a more positive and comfortable stay at your hotel. Due to these problems, we decided to check out a day earlier than planned. We hope to hear from you regarding our concerns and the appropriate resolution to address the issues we encountered during our stay.
Ibis Berlin Neukoelln
3.8/531 Reviews

Ibis Berlin Neukoelln

Berlin|1.73km from Karl-Marx-Straße
I stayed in the hotel on 8 December for one night with my wife, 3 years old son and 2 months infant daughter. Upon check-in we received an upgrade and a welcome drinks voucher being a Platinum member of Accor. I informed the reception that I would like to have a late check-out up to 2 PM because I will be outside at other part of the city for a meeting and might be late in afternoon. The reception agreed to it and told me that Platinum members have free late check-out. I also asked if the hotel honors Accor Ambassadors and the hotel refused that they are a franchise and they do not. The room given to us was Room 54 and it was good and hot as per the weather condition, 0 degrees outside. The beds were comfortable. After check-in and leaving the luggage in the room, I came to the lobby and I was working on my laptop when my wife informed me by phone that the bathroom was having a bad smell and the shower area had a problem, the water does not drain. I checked it and came back to the reception. The manager herself was available at reception and I informed her about the issue. She said she will get it checked. I went back to the lobby to work on my laptop. Despite complaining, the issue was not solved neither we were given any feedback. Next day I could not take a shower before going to work because there was plenty of water from the previous day. I tried to fix the drainage by myself but the water was taking a lot of time to drain. I left the hotel for the meeting. Around 11:45 AM my wife called me and said that the hotel wants her to check-out. I told her that I will send an email to the reception, if they come again tell them that I sent them an email and if they insist, come to the lobby with the luggage but it was difficult for her to come out with the luggage and the infant at same time. My wife had a health issue and it was not possible for her. I did not had local German calls allowed on roaming. I only had an internet SIM for EU. I excused the Deputy GM of the company I had a meeting with and sent the hotel an email. The Deputy GM asked me if there is a problem and I explained her that the hotel wants my wife to check-out now and being a Platinum member the late check-out is possible and I already had it discussed yesterday. She offered me to talk with the hotel directly using her mobile. She dialed the number and phone was on speaker. The phone was answered by the manager herself. I was told by the hotel that the hotel is fully booked but they lied, I checked later and several rooms of all categories were available including the one I stayed. I made a reservation for the same category of the room I am staying in just to show them that they lied and that the hotel is not fully booked. Reservation was late canceled as cancelation was free until 6:00 PM. I returned to the hotel as soon as I can and we checked-in to another Accor hotel. We are staying in Accor hotels since a long time and we never had such issues. In short the said hotel is

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Explore Guest Reviews of Hotels in Berlin

Searching for hotels near Karl-Marx-Straße? Compare room rates and reviews to find your ideal stay.
Holiday Inn Berlin City East Side, an IHG Hotel
4.2/558 Reviews
Friedrichshain
Location: you have two train stations near, Ostbanhof is the next one so you will get from the airport in about 25 minutes, they also have a bus station about 50 m away from the hotel entrance, There is a shopping mall, 40 m away and many restaurants in Kreuzberg 5-10 minutes walking, this may include Watergate club. Tresor and Berghain are less than 25 minutes walking or 15 in public transport. The room was very clean and confortable, WiFi works properly and the staff always receive you with a smile. Breakfast is well served, with many options, I was surprised that the chef supervised everyday how it was going. They also have parking lot.
Erlanger Hof
3.9/516 Reviews
The review for this hotel needed updating for 2022. The street and front of the hotel can be a little deceiving but do not judge a book by it’s cover. The welcome I received from the receptionist was extremely friendly and efficient. The receptionist guided me to the lift which is in the courtyard. My double room was spacious and clean. Comfortable bed. The kettle was definitely a plus. I did not have the breakfast so I cannot add comments. When I checked out I told the receptionist I would hopefully return and he replied “Awesome”! I would definitely recommend this hotel. Would recommend nearby: (1) The Muted Horn craft ale bar. (2) Chuckleheads Comedy Show (in English) on Thursday nights at Deriva Bar. Need to book free tickets on line.
Mercure Hotel Berlin Tempelhof
4.4/592 Reviews
Good hotel, not really central but with good public communcations just outside. Good enough breakfast, good rooms. The opening times for de the bar and restaurant is a bit short, probably because of covid. The Garage is reasonably priced and feels safe.
Amaya Motel
3.9/56 Reviews
Basic but clean hotel in a good location in  neukölln. It’s more like a hostel than a hotel, there is never anybody at the reception. So better have a cell phone ready to contact anyone if you need assistance.  when I arrived in the evening (you can check in until 10 pm) nobody was at the reception to open the door and I didn’t have a cell phone.
Aeronaut Service Apartments Neukölln-Kreuzberg by Pearl 1
4/518 Reviews
During my recent stay at your hotel, I encountered a number of issues that affected my overall experience. While the hotel appeared relatively new and clean, there were several areas where improvements are needed. 1. Blocked Floor Drain: One evening, as I prepared to take a shower, I noticed that the floor drain was completely blocked. This was highly inconvenient and unexpected. As a hotel guest, I believe it is not my responsibility to unclog drains manually. The task was unpleasant and should have been addressed by the hotel staff promptly. 2. Lack of Proper Cleaning Services: The cleaning services provided during my stay were disappointing. We had to repeatedly request basic cleaning essentials such as vacuuming and toilet paper. It was frustrating to spend a significant portion of our vacation time coordinating with the cleaning staff, especially considering that our requests were not excessive. 3. Inadequate Floor Cleaning: Upon arrival, we noticed that the floors were dirty and had not been properly vacuumed. This gave a poor first impression and indicated a lack of attention to detail in maintaining cleanliness. 4. Inconsistent Trash Management: The handling of trash was inconsistent. While one of the trash cans was emptied, the other remained full, suggesting an incomplete job by the housekeeping staff. Consistency in maintaining cleanliness is crucial for a pleasant guest experience. 5. Inconsistent Towel Change Service: The towel change service was also inconsistent. Some days, the towels were replaced, while on other days, they were not. This inconsistency can leave guests feeling uncertain about the level of service they can expect during their stay. 6. Misleading Information about Air Conditioning: One of the most significant issues we faced was the absence of the air conditioning system that was promised on ***********. This was particularly problematic as we had a family member with asthma, and the lack of cool air aggravated their symptoms. False information provided regarding amenities is not only misleading but also poses potential health risks to guests. I hope this review provides comprehensive feedback that will assist the management in identifying areas for improvement. It is my sincere hope that necessary actions will be taken to rectify these issues, ensuring that future guests have a more positive and comfortable stay at your hotel. Due to these problems, we decided to check out a day earlier than planned. We hope to hear from you regarding our concerns and the appropriate resolution to address the issues we encountered during our stay.
Motel Plus Berlin
3.8/585 Reviews
A budget hotel, to be sure! For that you pay by having no chair in the room, only a vinyl hassock which you’ll need to double as a bedside table; very few electrical outlets, and none by the bed; no full-length mirror (I’m a performer and need one); no counter space by the sink; only ONE HOOK for your towel or to hang your toiletries kit (choose one or the other — not both!); only one pillow; hard mattress; tiny hot & stuffy room. And to add insult to injury, no free coffee or tea (it’s EUR 2.50); breakfast costs EUR 9.50 and offers very few vegan options, not even plant-based milk for your coffee. The woman behind the desk was condescending when I simply inquired about the cost of breakfast and vegan options. I will say the hotel was clean, and walking distance to a lot of cheap restaurants/street food. Will never choose to stay here again, however!

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Berlin Travel Guide

Planning a trip to Berlin? There are many discounted hotels on Trip.com. While traveling to Germany, Berlin is one of the most popular destinations. Berlin is a city with tons of tourist attractions. You'll never want to leave!

For those traveling for business and tourism, All airports in Berlin (designated for new Berlin Brandenburg Airport) is the preferred choice when visiting Berlin. Besides flying, taking a train to Berlin Central Station is one of the other major methods of transportation.

There are 821 hotels in Berlin on Trip.com, including luxury, boutique, and budget hotels. The local average price is 113 USD per night. There are a variety of hotels to meet the needs of different types of travelers. There are 37 five-star hotels in Berlin at an average price of 312 USD per night. There are 169 four-star hotels in Berlin at an average price of 150 USD per night. There are 269 three-star hotels in Berlin at an average price of 94 USD per night. There are 81 two-star hotels in Berlin at an average price of 67 USD per night. There are many well-known chain hotels in Berlin. In Berlin, there are hotels under the Ramada brand. Travelers who favor this brand can choose to stay there to enjoy the luxury services provided by Ramada. Hotels under the Ramada brand are a good choice. IntercityHotel Berlin Hauptbahnhof is one of the most popular hotels in Berlin. Hotel Amano Grand Central is also one of the most frequently chosen hotels.

In the city center of Berlin, you'll have easy access to Crown Prince's Palace, Berlin Cathedral, Museum Island. You can choose attractions in Berlin that are perfect for a weekend getaway, such as Schloss Kopennick, Kaulsdorfer Seen, Invalidenfriedhof. The most popular attractions for tourists in Berlin are Mercedes-Benz Arena Berlin, International Congress Center ICC Berlin. Commercial areas like Kurfürstendamm, Alexanderplatz, Kaufhaus des Westens are ideal places to buy souvenirs.

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