Hotel Villa de Betanzos

Hotel smells like there is mold/ mildew. So much street noise. People knocking on doors at 1, 130, 2 am No air conditioning until May. Room was too hot. Was checked into an occupied room. If not for all the street noise walls so thin the snoring in next room kept me awake. I travel with a sound conditioner to help mask noise. This was of no help. I am letting the tour company that booked here know also.

I appreciated the free underground parking: one of the reasons for choosing the hotel for an overnight stay. The carpark itself looks semi derelict, connecting to the hotel with a passge that smells of damp. The lift takes you to reception which is bright and looks cared for. The two people on reception were helpfull, supplied a map of the town and showed me the places to eat. Our room was a fair size and despite having 4 windows, the double glazing kept out most of the traffic noise. The bathroom was fairly standard and some essentials supplied. I was suspicious about the damp and there was a small ammount of black mold behind a curtain . Breakfast was humble even by Galician standards, provided in a close by building. I was happy to stay for a night but would not have wanted to stay to use it as a base. To clarify earlier comments about the distance from the centre. On the map it does not look far, however the incline back to the hotel may well make you feel it is rather longer.

Their site offers air conditioning in rooms. When we got there to check-in they only had heater even though we were in the 80's The rooms face the street and it was very noisy so living the windows open was not an option. I suffer from respiratory problems and couldn't sleep there. Since it was a health issue the staff at the check-in offered us to cancel the reservation at not charge. To our surprise the next day we got the charged on our credit card. They refuse to give us the money back. I'm currently disputing the charge.

We’ve never been treated so badly. The gentleman at the reception rude, incompetent, arrogant: he did not want to look at the proof of the payment we had already made and forced us to pay a second time, as if we had not already paid. He treated us like thieves in the reception in front of everyone, threatening to call the police, and without giving us his name despite our requests. An hour later the manager called us, apologizing and refunding the money that the receptionist had stolen from us, without however offering any gesture to compensate for the treatment received. Last detail: the bad breakfast and the gentleman in the room gruff and brusque. Betanzos town is very beautiful, just avoid this hotel.