DoubleTree by Hilton Istanbul - Piyalepasa

Conclusion: I was recommended by *** to live here. I regret it and will never stay here again when I come to Istanbul in the future. The pillows and bed were uncomfortable, the room was small, the gym was cold and damp, and the breakfast was boring. After resting in the evening, the waiter called me and said that I had a water leak and needed to be checked. This was ridiculous. The only advantage is that the shabby landscape outside the window has a unique flavor.

I'm very disappointed. To be honest, I know that DoubleTree is a relatively cheap hotel owned by Hilton, but they advertise themselves as five-star, so guests will have expectations for service and facilities. But these three nights were disappointing. First of all, we didn't know that the hotel didn't take the initiative to provide washing utensils. It was already eight or nine o'clock in the evening when we arrived. We went back to the hotel to rest after dinner, and we didn't find out when we were washing. We immediately called the front desk to get toothbrushes, etc. We were surprised that no one had brought them to us after an entire night! We didn't brush our teeth that first night! The next night I went directly to the front desk to pick it up. The staff told me to ask someone to bring it up. It took about two hours before someone brought it up. Second, the service attitude of the staff is generally cold. When you go to the front desk for consultation, they will not take the initiative to say hello or ask you if you need anything. Third, the bathroom has a smell from underground channels for a long time, which will float into the room. The experience is really bad. Because I was so tired on the first night, I didn’t want to change anymore. God knows how long it would take for me to sleep with such efficiency. In addition, the plates that the guests had finished were placed outside in the corner, and they almost tripped over when passing by. I don't know why this happens, this needs to be improved. In short, if I come to Istanbul again, I will not choose this place again.