Made a reservation via booking dot com and was immediately sent a message asking if I would like airport pickup and offering a whatsapp number to communicate with them. After accepting their offer of transport I sent flight details and guess what? No reply, and no driver to meet me at the airport. Their whatsapp number is unmonitored and even today the messages haven't been read. When I informed the hotel staff the response was basically "oh OK, sorry". Room was noisy, curtains barely blocked the light, other clients were noisy foreigners and the hotel didn't seem to mind people arguing loudly in the lobby. Lift was difficult to use because it was almost always full.