Popular Homestays in Big Bear Lake

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Explore Guest Reviews of Hotels in Big Bear Lake

Bear Creek Resort

Bear Creek Resort

3.8/59 Reviews
This place is a dump, and management is extremely rude and inhospitable for a business that is in the hospitality industry. We booked Unit 14 for a Saturday and Sunday night. When we arrived on Saturday afternoon, the unit had a strong odor that was giving us headaches and making my 70 year-old mother-in-law nauseous. We assumed the smell was from extra cleaning because of Covid, opened the windows to ventilate the unit and went out to do some outdoor activities in Big Bear. Wrong! The smell wasn’t from cleaning; it was from bug spray to try to kill the ants that we later discovered all over the kitchen, downstairs bedroom and living room. In addition to the ant problem, the water in the pool was drained (which was not disclosed on their website or Booking.com), multiple light bulbs were out, there were screens missing in several windows, one of the beds had a crater indented into the mattress that made it virtually impossible to sleep in, the TV remote did not work and the air conditioner literally spit out icicles during the night. Overall, the unit was dated (not in a good way) and run down. We weren’t expecting the Ritz Carlton, but we did expect it to be clean, free of bugs, with a working TV and light bulbs, and a beds that could be slept in. We could have dealt with the other issues, but the ants and lingering smell of bug spray were a deal breaker. Unfortunately, because we had been out enjoying ourselves during the afternoon and evening, we did not realize the extent of the ant problem until after 8 p.m. We called the front desk and spoke with Mandy. She was not at all surprised and did not deny that they had sprayed for ants before our arrival. In fact, admitting that there were major issues with our unit, Mandy offered to cancel our reservation for a full refund. She pointed out, however, that because it was a Saturday night, we might have trouble finding somewhere else to stay. She was right. We went online and called around to a few places, but couldn’t find anywhere else to stay on Saturday night (there were 7 of us – me, wife, four kids and grandma – so we would have needed at least two rooms). Because we could not find another hotel, Mandy gave us the option of staying on Saturday but cancelling and getting a refund for our second night. Since we didn’t have any other options, we decided to stay on Saturday and cancel the second night of our reservation. We were expecting to get a refund for at least half the amount we paid, since we had only stayed one night, and because of all of the issues with the unit. Instead, Bear Creek only refunded us $270 out of a $740 booking. So basically, they charged us $470 to stay one night in an ant-infested, bug-spray-smelling, run down dump of a cabin. For the past several days we have been fighting with Bear Creek to get a half refund (we should be asking for a full refund), and can’t believe the way we’ve been treated. On Sunday, Mandy basically told us we we
Lagonita Lodge

Lagonita Lodge

4.4/5102 Reviews
My first time to Big Bear Lake. Lagonita Lodge was a good value. I would stay here again. It sits right on the lake. I didn't get a lakeview unit, but you can easily sit on benches in areas provided to get your lake view. It is a typical timeshare type of resort. Mine was a one bedroom with a hide a bed sofa in the living area. Full kitchen with microwave and stove, full sized refrigerator, dishwasher, fully stocked with dishes , silverware, and cooking gear. There did not appear to be air conditioning in my unit, but there was a heater and it worked. In September it gets cool at night. Around 44 degrees. There is an activity schedule of things to do at Lagonita Lodge. I went to the pancake breakfast, ice cream social, continental breakfast, and the lake cruise. Most of these have an extra charge, but it is very reasonably priced. Boat cruise $10 for example. You can fish right off the shore or their dock. Fishing license requited. There is an indoor swimming pool. Outside Jacuzzi, and exercise room. There is much to do in the area. LL is located very near ”The Village” which has many restaurants and quaint shops. I also rode the Mine Shaft Coaster, rented a bicycle and rode the North Shore Bike Path. A 3 hour zipline tour is located nearby. LL rents kayaks, stand up paddle boards, and even a pontoon boat. Their front desk is open 24 hours. Check in time is 5 p.m. And checkout on Friday through Sunday is 10 a.m. Checkout on other days is noon. They have two Internets - the basic which is free, and a higher bandwidth Internet for streaming, etc. that costs extra. My Verizon 4g on my smartphone worked great here, so I just used that. The rooms are a little dated which I have found is typical of a timeshare resort. My room had some door jams that had been jammed and needed some paint. The icemaker in the fridge worked great. There were 2 TVs. One in the living room and one in the bedroom. There was a DVD player. Mine didn't work, but I called and they sent someone up quickly to replace it. They rent DVDs for $2, and there is Redbox in Vons and Stater Brothers. The location is towards the very west end of town. The main grocery shopping centers are on the very other end of town. It is about 10 minutes to get to the other end. Because it was September, the town was not crowded except on weekends. So that part was soooo nice. I am used to Lake Tahoe and this is a much smaller lake and town. I do recommend this resort and would certainly stay here again. If you haven't been to Big Bear Lake, I recommend that you watch some YouTube videos about what to do in Big Bear. There are many with great ideas you will find. My pictures of deferred maintenance are why I did not give Lagonita a 5 rating.
Snow Lake Lodge

Snow Lake Lodge

4.5/5101 Reviews
The room was clean and cosy. High ceilings, large kitchen with all you need, comfortable bed and 2 fireplaces. Also location is great! 5 mins from Snow Summit ski resort and 5 mins from lake.
Big Bear Lake Front Lodge

Big Bear Lake Front Lodge

3.6/5102 Reviews
Because we arrived very late, the hotel is very small and hard to find; the rooms are not small but the facilities are old and the location is OK. Lake views are generally low because there is no water! There is no breakfast, and there is a table tennis case at the door, which can be exercised.
Omeo Suites Big Bear

Omeo Suites Big Bear

3.3/5103 Reviews
Big Bear Village
HORRIBLE! And “Customer Service” is non-existent! We stayed at Big Bear Inn (formerly named Knights Inn) for one night. We arrived late from OC and just wanted hot showers and to sleep. When we got to our room, it was freezing and come to find out the heat didnt work at all, we put it on the max and it didnt turn on. The front door didnt lock, my friend had to literally pick up the door to line it up with the lock to lock the door. My friend went to take a shower and despite letting to water run for more than 10 minutes (which is so wasteful!) the water never got hot, it didnt even get remotely warm. He decided to not shower and just go to bed. The walls are paper thin so we heard every single thing our neighbors said. It felt like they were in the room with us. The sink leaked water into the floor and looked like it could fall off the wall at any minute. It was 18 degrees that night. The next morning we went to talk to the office and ask for another room. We were told there werent any rooms left, the thermostat was on the wall and it takes the water 10 minutes to warm up. The was the only “customer service” we were offered. No other solutions were offered. Is it SO much to ask to have a door that locks, warm water and heat? These are basic, simple things! Dont book this place, its not worth it. To Big Bear Inn - DO BETTER!!!
Vintage Lakeside Inn

Vintage Lakeside Inn

4.1/5100 Reviews
The first night we arrived, we had to call the after-hours number at 10:30pm once we realized our cable wasn't working. The first thing I said was ”I'm sorry to have to call afterhours, but our cable isn't working and we're wondering if someone could assist us?” To which Carla, the manager, responded ”You need help right now... Seriously?” as if it was a HUGE inconvenience to assist us afterhours for something so trivial. I told her, ”Uh....yes. I know its late, but we paid for a room w/cable - Please send someone.” Two mins later she called back (obviously annoyed) to ask if we had tried unplugging and/or turning the cable off, then back on again. We had tried both. She then huffed and said someone is on their way. About 10 mins later a man showed up, pressed a couple buttons on the remote, then threw the remote down and began walking away without saying a word. He was headed out the door so quickly we didn't have a chance to process what had just happened, so my husband called after him to ask, ”Hey, wait...what did you press on the remote so we know how to fix it next time?” To which he condescendingly replied, ”I changed the channel,” without even looking back at us. We felt extremely insulted and embarrassed in that moment. We were treated like *****s because Management couldn't be bothered to tell us what an easy fix it was. Their behavior towards us was unacceptable and unmerited, which is why I called the Manager back to let her know how disrespected they made us feel. Instead of simply apologizing, she got equally hostile towards me and the conversation ended abruptly without resolution. Had we not made non-refundable plans the next day, we most certainly would have checked out a day early. We've stayed here previously and had a great time, so this this whole experience was completely unexpected and disappointing. Room and location were great.... Customer Service is severely lacking. We will not be returning.

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Number of hotels1,903
Number of Reviews 423
Highest PriceUS$2,587
Lowest PriceUS$181
Average Price(Weekend Night)US$849
Average Price(Weekday Night)US$587