Blue Horizon Lodge

The office was closed at all times..the housekeeper open the cabin for my family and ask me for the payment but didn't have any terminal to charge me trough my credit card. It resulted that the owner was at Los Angeles and the only responsible for the cabin was the housekeeper who did not have credit card terminal. I had to send a picture of my credit card to the owner

Good cabin with a portable AC. They have Netflix, Amazon, and Roku. Wi-Fi is good enough for video, but slow upload means that your vacation photos may not upload. Some flashing holiday lights outside the room. Otherwise a great stay and I would consider going back

the place itself was very nice and everything felt and looked clean. The communication from the staff was excellent and made instructions very clear. Would definitely stay again and recommend to anyone looking for a place to stay in big bear

So the cabin was very nice and was exactly what my wife was looking for ! Nice for the price. My wife isn't very tech savy lol and unfortunately she either didn't see the instructions or there were none ? But she doesn't use computers so the ones on their website were useless and it was extremely difficult to get ahold of anyone at the phone number they listed ? Infact I had better response using their e-mail as I got a response in less than an hour which helped. They did send me directions on how to use the thermostat and TV remote . The problem was my wife was in her cabin for 3 days with no heat and they did show her the TV remote but she could never figure it out ? She was there for 5 days but didn't call me until the 3rd day to tell me about her issues. She wanted to come home , so I told her I would go up the next day and see what we could do. Her daughter was able to use a picture of the thermostat to google it and get instructions on how to set it. So at least she had heat now. When I got there the next day I had problems with it also because you can.t see the little buttons on the side to adjust the temp ? And the TV remote took a little to get use to but once I figured it out it wasn't that tough. So overall she ended up having a nice time. Again the cabins were very nice , the property was nice and it was easy to find . We would do it again someday .

it is a pretty warmly place, me and my friends had a great time there. Very enjoyful trip.

Very quiet a lot of activities for kids and adults. I love the cabin we stayed at. Hopefully the get A.C later on property with this heat. It was a lovely quiet place.

We would love to give 5 stars because the cabin was adorable and so many amenities and supplies were provided. Unfortunately, we could never get a hold of management. We needed to extend our check out time due to the event we participated in that we booked the reservation for. We received a few automated messages from management and replied to all of them asking for late checkout options and never got a reply to any of them. Bummer because the place is so cute, if the service matched we would have been over the moon.

Prefer personally contact when checking & out.

The property is close to a lot of activities, but the service is very poor. Called phone number listed for assistance several times and no one helped. Beds would squeak every time you move sleep almost impossible. It’s a cute cabin with lots of potential. Just needs new mattress & better customer service.