Hotel Ercilla de Bilbao, Autograph Collection

good location with friendly service

lovely experience at the Autograph, staff was really friendly and the location was perfect - you could walk to many places. there are food available in the late night in the vicinity as well. the rooftop bar has a great view for an afternoon cerveza! room was comfortable and had sufficient space for 2 person.

Looks very classy, but is let down by service and finish. Parking was requested during the booking, but on arrival was told that it was full and would have to go elsewhere. Multiple faults with the room (A/C, TV, safe), which should have been checked. Overall, there are better hotels to stay in Bilbao if a similar price point.

Good one

Location and room was very good. However, the hotel has a number of flaws that affect overall experience. First of all, AC system doesnt work to the right tenperature. It is a recurrent issue that always happen in this hotel and is specially disturbing in cold days. Having said that the maintenance attention is substandard. After reviewing the AC of our room and determining that was not working, no action was taken. Reception also ignored the issue and only after 2 reminders the sent a warmer to our room. In order to be able to sleep with a non working AC machine, you need to simply switch off power from the main power control. It has happened to us before in this hotel and also what maintenance team also suggest. Nothing that you expect in a high standard place ( TV commanders were not working because of lack of batteries…etc All tech elements clearly neglected). Moreover, in a previous stay you could notice that reception service was atended by Junior staff. They ignored the room calls several times on purpose as they were “busy”. When complaint was made they were just not very educated and it was obvious they were trainees. Overall, the hotel, location, cleanliness and quality of beds … is very good, amazing, but they are other important elements that are substandard for this level of pricing. As a reference, we also attended the new years gala in the same hotel (at 350 euros/head) and our assesment is similar…. Highs and lows.

Wonderful hotel centrally located and well priced. Rooftop terrace bar was a treat for both light food and drinks. The doormen, reception, housekeeping, catering staff could not have been more attentive to our needs. A special mention must go to Joanne and her colleagues on Reception who worked so hard to get us wonderful restaurant bookings at short notice. We definitely recommend this hotel.