Best Spa Hotel in Bilbao

I missed having a toothbrush in the bathroom, it is true that we asked for it and it was given to us, I did not like the night reception service, however the guy in the morning, Erik, and the baggage attendant were very nice both two

The location of the hotel is superb. The most newest hotel in Bilbao. The parking brothers are super nice. Everyone speaks good English. Four-star hotel. Five-star + service. When checking in, the big brother at the front desk introduced various local attractions and food. When I checked out, I parked the car a lot. Will eat pinchos before coming back, hotel has parking lot for 18 euros a day

We stayed four nights in a NYX Suite in the middle of August. This hotel has an excellent location at the entrance to the old Town. The Renfe train station to Madrid and Barcelona is about 6 minutes walking across the bridge right in front of the hotel. This bridge also takes you to the major shopping street of Bilbao as well. The Guggenheim is a pleasant 20 minute stroll along the river and around the corner you'll find the Plaza Barria with some of the best pinxto bars in the Basque country. The metro station that will take you right to the intermodal bus station is a short 2 minute walk away. The suite was compact with only a double bed, but the bathroom was roomy and the shower easily fit two. Storage was minimal, but there was a safe, mini fridge, iron and ironing board. The coffee maker was an imitation Nespresso, but the pods were Lavazza. The balcony had a fantastic 270 degree view of the old Town and the newer city across the river. A negative note: Almost every evening we came home to discover a new invasion of ants crossing our room, slipping under the door and parading down the hall.

We spent 4 nights here when exploring the Basque Country. It was the perfect location - close to the old town and the Guggenheim. We could walk to everywhere in the city, and the tram stopped just the other side of the bridge for if travelling further afield. There were handy shops and a bakery just around the corner and the kitchen was well equipped for preparing light meals - we ate breakfast here every day. The room was spacious, clean and warm, tastefully decorated in a neutral style. Polite and helpful staff. We would definitely stay again next time we visit Bilbao, and will try other hotels from this chain.

I stayed with my partner and 5 year old. Lovely boutique hotel, very central. We were facing the street so was very noisy at night with drunken people outside ( even with the windows shut). The reception staff were very nice. The first morning we had breakfast , included in our price and was very enjoyable. The second morning there was an older Spanish waitress who was very rude. We were going to fix up for one breakfast on checkout but she made a big deal that we had only booked one breakfast and spoke to us in Spanish. I told her that I did not understand but she continued to raise her voice. My 5 year old ate nothing so we put some melon slices in a lunch for up in the room. She charged over and raised her voice in Spanish pointing at the melon slices. . My partner emptied the melon onto a plate which she grabbed and threw in the bin. It was very humiliating. I told reception and they did not seem surprised. When I went to fix up , reception charged us again for the first mornings breakfast which was €16 per head. Also you are charged a daily rate for parking so it all added up to be an expensive stay.

The staff is very professional and the hotel is perfect. Breakfast was complete. The staff of the restaurant was very efficient and reactive.

We arrived late at night at the hotel after a day's travel but the hotel staff greeted us warmly and were there to help us with our bags. The hotel is located opposite San Mamés Stadium towards the west end of the city centre, with handy tram stops nearby. However we walked while in the city, 5 minutes or so down to the river, 15 minutes to the Guggenheim and 20-25 minutes to the old town, a great location. The hotel is a modern build, bit of a 'block' but not without character. We had a good sized room, all the expected facilities, including tea and coffee making. The bed was comfortable and large! The toilet was not spacious but there was plenty room and all the facilities one would expect, a good shower and plenty of hot water. Unfortunately, we didn't have much of a view from our room, we looked out over a courtyard and the town at the back of the hotel with a tree partially obscuring the window. This wasn't a huge drawback for us, as we spent more time out than in however it might be a consideration. The other side of the hotel looks out on to the football stadium. There was no game on while we were there but I would imagine it would be busy and noisy during a match. The hotel has a terrace bar that overlooks the river but this was not open during our stay. We had booked rooms with breakfast and this is one of the highlights of this hotel. There is a great range of options, laid out buffet style. There are also cooked items available. The food covered local offerings, 'international' items and some temptations, ever had a glass of Cava or a 'Bloody Mary' for breakfast? I enjoyed the fruit, the pastries, smoked salmon, rolls and toasted bread, really appreciating so much variety and quality food. The coffee from a 'pod' machine was rich and tasty. Other hot drinks were available. A word too for the friendly waitress who ran the whole show with calm efficiency, she was always there to advise and help. Generally we ate in the town centre however one night we ate locally at a good pintxos bar, busy with a fine selection of food and rink, about ten minutes walk from the hotel. There seemed to be plenty other options close by that might be worth exploring. Check out was 12:00 which gave us time for a final walk before we left. The hotel provides a left luggage service which enabled us to leave our bags while we went to pick up our hire car. This was the first hotel on our holiday and from the initial warm welcome to the helpful services on departure we enjoyed our stay. Comfortable rooms, the great breakfast and helpful and friendly staff all came together to provide a very enjoyable experience.